Job Description

Essential Functions

• Domain Expert in F&A, Healthcare or P&C
• Mixed domain expertise preferred

Responsibilities

• Review projects at milestone dates for compliance to methodology and policies
• Drive compliance
• Ensure Risks are reviewed along with mitigations or a POA in place
• Escalate discrepancies if any
• Educate Transition Managers as required

Primary Internal Interactions

• Transitions Reviews Program Leads, Transitions Managers, Operations Leads, Operations Managers, Quality and PE team
• Solutioning and implementation design BD Team, Strategic Deal Team, designated operations and enabling functions engaged on case by case basis
• Training and Development Program Leads, Transitions Managers, Training function, external vendors as needed

Primary External Interactions

The primary external interactions of the resource will be in the Solutioning and Implementation Design role wherein the incumbent will interact with client stakeholders to present the solution and Transitions capabilities, and transition selected processes

ssential Functions

• Domain Expert in F&A, Healthcare or P&C
• Mixed domain expertise preferred

Responsibilities

• Review projects at milestone dates for compliance to methodology and policies
• Drive compliance
• Ensure Risks are reviewed along with mitigations or a POA in place
• Escalate discrepancies if any
• Educate Transition Managers as required

Primary Internal Interactions

• Transitions Reviews Program Leads, Transitions Managers, Operations Leads, Operations Managers, Quality and PE team
• Solutioning and implementation design BD Team, Strategic Deal Team, designated operations and enabling functions engaged on case by case basis
• Training and Development Program Leads, Transitions Managers, Training function, external vendors as needed

Primary External Interactions

The primary external interactions of the resource will be in the Solutioning and Implementation Design role wherein the incumbent will interact with client stakeholders to present the solution and Transitions capabilities, and transition selected processes

Education Requirements

• Graduate / Post Graduate in any stream
• PMP, PgMP certification (preferred)

Work Experience Requirements

• 10+ years of experience, most of which should be in BPO environment
• 3+ years of BPO experience should be in Transitions
• Should have hands-on experience of migrating processes
• Program Management experience of a small to medium size engagement
• Valid (10 year / 5 year) US &/or UK Visa will be an added advantage

Annexures: Hiring for TCoE Team