• Optimize the zone staffing of service technicians, by planning the personnel needs including route organization, workloads and training.
• Execute leadership to technicians in matters of customer and employee satisfaction, adding value to the business, quality of work and operational efficiency.
• Conduct periodical inspections ensuring fulfilment and customer satisfaction
• Manage problem solving of sick units

• Control and supervise the EI team in his area of responsibility, plan and distribute the work inside the group according to the Gants & ensure that the Gants are followed by the technician.
• Maintain the requested work offers from clients and ensure delivery methods

• Support the EI Sales Engineers in MOD business after acceptance & offer Execution.
• Manage and follow-up actions of customer claims and complaints.

• Request the development and/or adaptation of product and services, work closely according to zone matrix as a partnership with Sales Branch Manager to manage maintenance portfolio together from the service contract offer to the collection of bad debts including follow-up actions based on the market requirements.
• Assure the execution of maintenance tasksaccording to Schindler policy.
• To carry out periodic surveys on site to guarantee the pursuit of the customer satisfaction.
• Compliance with safety guidelines in accordance to Schindler ONs.

Education and Specialty:

• Bachelor of Engineering Mechanical, Electrical or Electronics.

Specific Training and Qualification:

• Computer science at advanced level
• Advanced English
• Customer orientation
• Knowledge of the sector.
• Organization skills.

Experience Required:

4+ years being employed at the sector or as Maintenance Engineer.