Job Description

About Us

CapitaLand Group (CapitaLand) is one of Asia’s largest diversified real estate groups. Headquartered in Singapore, CapitaLand’s portfolio focuses on real estate investment management and real estate development, and spans across 270 cities in 45 countries.

Senior lyf Guard

The Senior lyf Guard is responsible for assisting the lyf Champion in managing the team of lyf Guards, in addition to performing the role of a lyf Guard. He/she is a multi-faceted community leader, who revels in creating an inclusive and collaborative community at lyf.

Responsibilities

Managing Guest Experience:

• Assist lyf guests with check-in procedures.
• Handle guest queries related to facilities, services, registration, as well as providing information about local attractions and events.
• Conduct property tours for new and potential lyf guests.
• Receive and promptly transmit messages to guests.
• Resolve loyalty member-related issues to establish a cohesive community and manage member expectations.
• Promote and encourage the growth of ASR membership and lyf digital membership.

Ensure operational efficiency:

• Monitor and maintain record of room availability using the Property Management System (PMS) or Reservation Management System (RMS).
• Adhere to corporate guidelines for all operational processes.
• Perform bookkeeping activities when required.
• Conduct regular rounds to ensure cleanliness in all areas, with a focus on social spaces.
• Manage walk-in inquiries, emails, and other lyf-related enquiries.
• Supervise events to ensure compliance with house rules and address any issues that arise.
• Assist in light housekeeping and liaise with outsourced contractors for cleaning and maintenance.

Creating an inclusive and collaborative community:

• Maintain guests' preference profiles and track their likes and dislikes.
• Assist the Ambassador of Buzz (AOB) in executing community initiatives that create connections between guests.
• Support the AOB in curating and planning the event calendar for guests.
• Proactively engage with guests, providing constructive recommendations to enhance their overall stay experience.
• Anticipate and address guests' needs to exceed their expectations.

Benefits

• Flexible benefits with comprehensive medical coverage for self and family
• Training and development opportunities
• Subsidised rates at Ascott serviced residences-
• Strong advocate of staff volunteerism
• Wellness programmes

Closing Statement:

At CapitaLand, we advocate fair employment practices, and recruit talents based on merit and fit with our Corporate values. We provide equal opportunity for all qualified persons and build an inclusive workplace regardless of race, gender, age, religious belief or nationality.

Only shortlisted candidates will be notified.