Marchay

Senior Luxury Travel Advisor - Accepting Rolling Applications

Marchay  •  New York City, NY (Remote)  •  4 months ago
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Job Description

Marchay is a curated, membership-based travel service and community for some of the world’s most sophisticated travelers. Recognized by leading publications as a premier luxury travel service, Marchay provides a complete, high-touch solution for managing members’ high-end travel needs. A key benefit of membership is dedicated, unbiased service from a highly experienced travel team. Marchay offers unlimited, bespoke trip planning and execution, access to pre-vetted private homes and villas, and preferred partner benefits at over 1,200 luxury hotels worldwide.

As a Senior Travel Advisor, you will lead a team of Travel Advisors while managing high-touch client relationships and overseeing the execution of complex luxury travel arrangements. This role requires exceptional client relations paired with meticulous execution of detailed travel planning — deep industry expertise, strategic problem-solving, and strong leadership skills — acting as a mentor, problem-solver, and trusted resource for both clients and team members. Please note that this is not an entry-level role and significant previous travel advisor experience is required.

Requirements

RESPONSIBILITIES:

  • Team Thinking Spearhead your team’s research on destinations, activities, dining experiences, etc.
  • Execution & Planning Handle execution of all trip booking details from hotels to transfers to reservations and more and build detailed and comprehensive travel itineraries
  • Maintaining Relationships Work directly with hotels, villa suppliers, DMCs and local fixers globally
  • Passion for Travel: Tap your love for travel; provide targeted travel intelligence and advice tailored to each specific member's needs
  • Proactivity & Creativity Seek out solutions off the books when needed
  • Team Leadership & Mentorship Guide and mentor Travel Advisors, ensuring excellence in execution and service
  • Member Relationship Management: Maintain and deepen relationships with an exceptional group of high-end travelers as your clients, acting as their trusted travel expert
  • Crisis Management & Problem Solving Step in for high-stakes situations, handling escalations and resolving emergencies with confidence
  • Strategic Oversight Seamlessly integrate into any trip planning scenario, providing expertise across teams when needed
  • Process & Service Enhancement Contribute to Marchay’s ongoing evolution by optimizing service offerings and internal processes

REQUIREMENTS:

  • Location While this role is remote, you are based in North America and are willing to work Eastern Time Zone hours
  • Education: Bachelor's degree is required
  • Industry Leader Minimum 4+ years in luxury travel planning, with experience managing clients and teams
  • Highly Strategic Capable of handling 50-60 trips at once, prioritizing efficiently while maintaining quality
  • Tech Savvy Experience with industry tools, such as Sabre GDS, Axus for itinerary-building, and Salesforce as a CRM
  • Product Knowledge You have excellent taste and deep industry knowledge. You understand the nuances (e.g., the difference between the Connaught and the Berkeley in London)
  • Mentor & Coach Adept at guiding Travel Advisors, fostering their growth and independence
  • Problem-Solver Comfortable navigating complex, high-pressure scenarios and handling escalations with ease
  • Resourceful & Proactive Able to quickly adapt to changes, step into new trip planning scenarios, and provide seamless support

Benefits

  • Competitive Compensation: Annual salary with a performance-based, discretionary bonus
  • Comprehensive Benefits: Fully covered medical, dental, and vision insurance
  • 401(k) Plan: Access to our retirement savings program
  • Generous Time Off: Ample PTO plus company holidays to recharge and reset
  • Career Growth: Opportunity to develop toward a senior finance leadership role, with increasing ownership of P&L, budgeting, and strategic decision-making over time
  • Flexibility: Remote work environment with the ability to manage your schedule effectively
  • Innovative Market Leader: Join a forward-thinking company with a proven track record, backed by the influence, resources, and stability to keep breaking new ground

Kindly note that while we are not actively hiring, we are always accepting applications on a rolling basis. If we think you're a strong fit for our team, we will be sure to reach out!

Marchay

About Marchay

Marchay is a curated, membership-based travel service and community for some of the most sophisticated travelers on the market. Recognized by several leading publications as one of the premier luxury travel services, Marchay’s model provides a unique approach and complete solution to manage its members high-end travel needs.

A key benefit to joining Marchay is unbiased service by your own dedicated Senior Travel Advisor and team. Marchay provides unlimited, bespoke trip planning and execution, access to pre-vetted private homes and villas with additional amenities and members-only proprietary benefits like preferred partner benefits at over 1,200 hotels globally.

As a members-only community, prospective members must apply and be accepted to join.

Marchay is hiring experienced Luxury Travel Advisors and Senior Luxury Travel Advisors. Please visit marchay.com/careers for more details.

Industry
Travel & Hospitality
Company Size
11-50 employees
Headquarters
New York, NY
Year Founded
2014
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