Job Description

Marchay is a curated, membership-based travel service and community for some of the world’s most sophisticated travelers. Recognized by leading publications as a premier luxury travel service, Marchay provides a complete, high-touch solution for managing members’ high-end travel needs. A key benefit of membership is dedicated, unbiased service from a highly experienced travel team. Marchay offers unlimited, bespoke trip planning and execution, access to pre-vetted private homes and villas, and preferred partner benefits at over 1,200 luxury hotels worldwide.

As a Senior Travel Advisor, you will lead a team of Travel Advisors while managing high-touch client relationships and overseeing the execution of complex luxury travel arrangements. This role requires exceptional client relations paired with meticulous execution of detailed travel planning — deep industry expertise, strategic problem-solving, and strong leadership skills — acting as a mentor, problem-solver, and trusted resource for both clients and team members. Please note that this is not an entry-level role and significant previous travel advisor experience is required.

Requirements

RESPONSIBILITIES:

• Team Thinking Spearhead your team’s research on destinations, activities, dining experiences, etc.
• Execution & Planning Handle execution of all trip booking details from hotels to transfers to reservations and more and build detailed and comprehensive travel itineraries
• Maintaining Relationships Work directly with hotels, villa suppliers, DMCs and local fixers globally
• Passion for Travel: Tap your love for travel; provide targeted travel intelligence and advice tailored to each specific member's needs
• Proactivity & Creativity Seek out solutions off the books when needed
• Team Leadership & Mentorship Guide and mentor Travel Advisors, ensuring excellence in execution and service
• Member Relationship Management: Maintain and deepen relationships with an exceptional group of high-end travelers as your clients, acting as their trusted travel expert
• Crisis Management & Problem Solving Step in for high-stakes situations, handling escalations and resolving emergencies with confidence
• Strategic Oversight Seamlessly integrate into any trip planning scenario, providing expertise across teams when needed
• Process & Service Enhancement Contribute to Marchay’s ongoing evolution by optimizing service offerings and internal processes

REQUIREMENTS:

• Location While this role is remote, you are based in North America and are willing to work Eastern Time Zone hours
• Education: Bachelor's degree is required
• Industry Leader Minimum 4+ years in luxury travel planning, with experience managing clients and teams
• Highly Strategic Capable of handling 50-60 trips at once, prioritizing efficiently while maintaining quality
• Tech Savvy Experience with industry tools, such as Sabre GDS, Axus for itinerary-building, and Salesforce as a CRM
• Product Knowledge You have excellent taste and deep industry knowledge. You understand the nuances (e.g., the difference between the Connaught and the Berkeley in London)
• Mentor & Coach Adept at guiding Travel Advisors, fostering their growth and independence
• Problem-Solver Comfortable navigating complex, high-pressure scenarios and handling escalations with ease
• Resourceful & Proactive Able to quickly adapt to changes, step into new trip planning scenarios, and provide seamless support

Benefits

• Competitive Compensation: Annual salary with a performance-based, discretionary bonus
• Comprehensive Benefits: Fully covered medical, dental, and vision insurance
• 401(k) Plan: Access to our retirement savings program
• Generous Time Off: Ample PTO plus company holidays to recharge and reset
• Career Growth: Opportunity to develop toward a senior finance leadership role, with increasing ownership of P&L, budgeting, and strategic decision-making over time
• Flexibility: Remote work environment with the ability to manage your schedule effectively
• Innovative Market Leader: Join a forward-thinking company with a proven track record, backed by the influence, resources, and stability to keep breaking new ground

Kindly note that while we are not actively hiring, we are always accepting applications on a rolling basis. If we think you're a strong fit for our team, we will be sure to reach out!