Job Description

Purpose Statement:

This role is responsible for ensuring compliant and efficient logistics operations for Boston Scientific medical devices, covering inbound receipt, warehousing, inventory control, shipping, customs/trade compliance, and physical distribution, in alignment with regulatory requirements, quality systems, and Boston Scientific policies.

Job Responsibilities:

• Supervise and oversee end-to-end logistics operations including receiving, warehousing, inventory control, cycle counting, issuance, warehouse cleanroom, shipping, and physical distribution (ship direct).

• Ensure full compliance with regulatory requirements (e.g. FDA, ISO 13485, GDP) with Boston Scientific Quality System.

• Maintain accurate inventory records in ERP systems, ensuring traceability and reconciliation through regular cycle counts and audits.

• Ensure proper storage, handling, labeling, and segregation of raw material and finished goods in accordance with quality and safety requirements.

• Support internal and external audits, inspections and regulatory reviews by preparing documentation and addressing observations in a timely manner.

• Investigate and resolve logistics-related issues, deviations, non-conformances, and complaints in collaboration with Quality and other cross-functional teams.

• Supervise in develop, review and maintain entire warehouse related work instructions and records to ensure compliance and standardization.

• Collaborate with cross-functional stakeholders including Quality, Production Unit, Engineering, Regulatory, Finance, and Supply Chain teams.

• Ensure compliance with EHS, security and company policies within warehouse and logistics operations.

• Provide guidance, training and mentoring to junior logistics or warehouse personnel, as applicable.

• Consistently look for continue improvement for the accuracy and productivity of the process.

Job Requirement:

• Bachelor’s Degree in Logistics, Supply Chain Management, International Trade, Business Administration, or a related discipline.

• Minimum 5–10 years of experience in Customs Compliance, Trade Compliance, and Import/Export Operations.

• Strong hands-on experience with Licensed Manufacturing Warehouse (LMW) operations and customs compliance in Malaysia, preferably within a manufacturing environment.

• Proven experience in customs permit applications, import/export declarations, duty exemption management, customs audits, and regulatory reporting.

• Strong knowledge of Malaysian Customs regulations, import/export controls, and trade compliance requirements.

• Experience working with regulatory authorities and government agencies, including:

  • Royal Malaysian Customs Department (RMCD)

  • Ministry of Investment, Trade and Industry (MITI)

  • Malaysian Investment Development Authority (MIDA)

  • SIRIM Berhad

  • Department of Environment (DOE)

• Sound understanding of permit conditions, licensing requirements, import/export restrictions, and regulatory compliance obligations.

• Proficient in customs declaration platforms such as uCustoms, Dagang Net, or equivalent systems.

• Solid knowledge of tariff classification, customs valuation, Rules of Origin, and Free Trade Agreements (FTAs).

• Experience managing import/export documentation, customs declarations, permit applications, and LMW inventory controls.

• Familiarity with ERP systems (e.g., SAP, Oracle, or equivalent) and supply chain management processes.

• Strong attention to detail with a high level of accuracy in managing customs documentation and compliance requirements.

• Excellent analytical and problem-solving skills with the ability to identify risks and implement effective solutions.

• Strong communication, stakeholder management, and negotiation skills.

• Effective time management and organizational skills, with the ability to prioritize multiple tasks and meet critical compliance deadlines.

• Ability to manage multiple permits, customs declarations, and regulatory submissions concurrently.

• Strong risk assessment, issue resolution, and escalation management capabilities.

• Proactive and continuous improvement mindset, focused on enhancing compliance processes and operational efficiency.

• Ability to work independently and collaborate effectively with cross-functional teams and external stakeholders.

• High level of integrity, accountability, and commitment to regulatory compliance.

About Us

As a global medical technology leader for more than 40 years, our mission at Boston Scientific (NYSE: BSX) is to transform lives through innovative medical solutions that improve the health of patients. If you’re looking to truly make a difference to people both around the world and around the corner, there’s no better place to make it happen.