Job Description

About the role:

What You’ll Do:

Own the end-to-end logistics process across the US and Canada, making sharp, well-reasoned decisions to keep orders on track across quality, speed, fill rate, communication, and cost.

Lead value engineering initiatives on transport, identifying structural opportunities to improve order profitability and delivery performance at scale - not just one shipment at a time.

Negotiate with nurseries and transport partners at a senior level, securing advantageous terms while deepening the strategic relationships that keep our supply chain resilient.

Manage a high volume of active orders simultaneously with precision — following up diligently, anticipating problems before they escalate, and ensuring nothing falls through the cracks.

Communicate proactively with upper management: surface risks and wins early, escalate issues with full context, and drive resolution rather than waiting for direction.

Resolve post-order issues thoroughly and systemically - diagnosing root causes, implementing corrective action, and closing the loop so problems don't recur.

Mentor and develop junior logistics specialists - sharing your expertise, raising the team's standards, and stepping in as an operational lead when upper management needs support.

Drive process improvement across the logistics function - identifying efficiency gaps, proposing data-informed solutions, and helping implement changes that protect revenue and scale well.

Support senior leadership with strategic logistics initiatives and ad hoc priorities as they arise.

What You’ll Need:

• 4-6+ years of proven experience in logistics, supply chain, or transportation management, with a clear track record of owning outcomes and exceeding targets independently.
• Hands-on experience booking, managing, and negotiating with trucking and freight carriers.
• Exposure to CRM or TMS platforms and able to adopt new operational tools.
• A sharp, proactive problem-solver - you identify issues before they surface, make decisions with incomplete information, and act without waiting to be told.
• Exceptional organizational skills and attention to detail: you follow up, follow through, and keep complex workflows moving across multiple orders simultaneously.
• Strong negotiation skills and stakeholder communication - you can influence up, down, and across an organization, and you do it with clarity and confidence.
• Demonstrated ability to lead informally - mentoring junior colleagues, setting standards, and elevating the people around you without a formal management title.
• Highly self-directed and reliable, with the maturity to manage your own workload while contributing to a fast-moving collaborative team.
• Advanced proficiency in Microsoft Excel/Google Sheets and proficient across the full Microsoft Office Suite or Google Workspace.
• Fluency in English is required.

Preferred Qualifications:

• Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field or equivalent experience.

• Deep familiarity with cross-border (US/Canada) logistics, customs brokerage, and import/export compliance.

• Background in the landscaping, horticulture, or wholesale plant materials industry.

• Proven experience formally or informally mentoring junior team members in a logistics or supply chain environment.