Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join Hang Seng and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further.

Customer Contact Centre

Hang Seng's Customer Contact Centre has been ranked one of the best phone banking service providers for consecutive years. Our team strives to provide professional services for a wide range of banking products to address customers' different services and financial needs.

We are currently seeking high calibre professionals to join our team as Senior Loans Sales Officer, reporting to Loans Sales Manager (Customer Contact Centre)

Principal Responsibilities

• Achieve sales target by performing telemarketing activities in selling consumer assets products including Credit Card, Card Loan, Mortgage, Personal Loan, OD, etc.
• Timely response to customer feedbacks in efficient and professional manner
• Assist team head to review and allocate the resources so as to optimize the team productivity
• Coordinate and liaise with relevant parties to ensure smooth implementation of various projects
• Contribute to the achieving the section’s service and sales objectives

Requirements

• Diploma or Degree Holder; Form Five or DSE Graduates with relevant working experience will also be considered
• Proven experience in Retails Banking, Call Centre or Telemarketing business
• Strong sales and customer service orientation, with ability to work under pressure
• Proficiency in both English and Chinese, with proficiency in Putonghua an advantage
• High level of customer centricity mindset with dedication to deliver exceptional quality services for customers

(Candidates with less experience will be considered as Loans Sales Officer)