Job Description

About this role:

Wells Fargo is seeking a Senior Loan Servicing Representative

to join Wells Fargo Business Workout Department. Learn more about the career areas and lines of business at wellsfargojobs.com

In this role, you will:

• Support performance of less experienced Loan Servicing staff and overall effectiveness of team

• Provide lending support service in operations, documentation, and customer service to Credit teams

• Provide feedback and present ideas for improving or implementing processes and tools within Loan Servicing functional area

• Perform administrative, transactional, operational, or customer support tasks

• Resolve complex client problems and inquiries

• Analyze issues, business requirements, standards, procedures, and call trends to identify opportunities for improvement and help develop innovative plans within Loan Servicing functional area to improve business operations

• Provide subject matter expertise and interpretation of procedures to less experienced staff

• Use independent judgment to review and file claims while ensuring compliance with all federal, state, client and company policies, procedures, and regulations

• Interact with immediate Loan Servicing team, functional area, and internal peers outside work group on loan related servicing activities, as well as internal or external customers

• Participate in regional or team meetings, and provide guidance and training to less experienced individuals

Required Qualifications:

• 2+ years of Loan Servicing support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Knowledge of Commercial Workout

• Knowledge of loan documentation

• Intermediate Microsoft Office skills

• Strong attention to detail and accuracy skills

• Developed professional verbal and written communications skills

• Exposure to Wells Fargo AFS (Automated Financial Systems)

• Exposure to Wells Fargo eCaR (Enterprise Collections and Recovery) system

• Exposure to Wells Fargo BLAST (Business Lending and Sales Tracking) system

Job Expectations:

• This position is not eligible for Visa Sponsorship.

• This position offers a hybrid work schedule

Location:

• 11601 N Black Canyon Hwy. PHOENIX, AZ 85029

Required location for this position is listed above. Candidate must reside within a reasonable commute to the site location. Relocation assistance is not available for this position.

Posting End Date:

12 Jun 2026

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.