JN Bank is seeking a customer-focused and detail-oriented professional to join our team as
Senior Loan Services Officer
.

The successful candidate will be responsible for providing administrative and operational support within the Loan Services Unit, ensuring the efficient management of loan servicing activities, insurance-related matters, mortgage administration processes, and stakeholder engagement. This role plays a critical part in maintaining service excellence, operational efficiency, and compliance with established policies and procedures.

Key Responsibilities

Loan Services Administration

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  Manage assigned loan servicing activities in accordance with established policies and procedures.
• 
  Review and process documentation relating to loan servicing functions.
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  Ensure timely and accurate handling of customer requests and enquiries.
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  Maintain accurate records and support operational reporting requirements.

Insurance & Mortgage Administration

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  Handle life insurance-related matters associated with loan accounts.
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  Vet Statements to Close and ensure timely processing.
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  Liaise with internal and external stakeholders regarding mortgage-related matters.
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  Support activities relating to Reading Heights and Jamaica Money Market Brokers Mortgage Scheme loans.

Customer Service & Stakeholder Management

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  Provide exceptional service to internal and external customers.
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  Respond promptly to customer enquiries and resolve issues efficiently.
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  Build and maintain positive working relationships with key stakeholders.
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  Ensure customers are kept informed throughout the servicing process.

Operational Excellence

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  Monitor and manage operational processes to ensure service standards are achieved.
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  Support continuous improvement initiatives within the Loan Services Unit.
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  Ensure compliance with regulatory requirements, internal controls, and established service standards.
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  Prepare reports and maintain documentation as required.

Required Qualifications & Experience

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  Degree in Business Administration, Banking & Finance, or a related discipline
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  Proficiency in Microsoft Outlook, Word, Excel, and PowerPoint.
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  Strong administrative and organizational skills.
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  Ability to manage multiple priorities while maintaining accuracy and attention to detail.