Job Description

Join Dogwood State Bank, a Division of TowneBank. We are a North Carolina state-chartered community bank named as a Best Employer in North Carolina for multiple consecutive years! Dogwood has had immense success in recent years with a passion for serving our customers and communities. As a vital asset to Dogwood, our team members play a crucial role in delivering exceptional financial services through our branches and online offerings across the Carolinas and Tennessee. With deep roots in the communities we serve, we pride ourselves on being an employer of destination. At Dogwood, our core values of love and respect shine through in every aspect of our work. We are a dedicated team, committed to making a meaningful impact on the lives of our customers and communities.

Key Responsibilities

• Prepares all loan documents for signature, verifies the accuracy of the loan files, and ensures the file has all completed documents prior to closing.
• Ensures loan closing is progressing while working with the cross-functional team of Bankers, Credit Administration, Commercial Relationship Specialists.
• Prepares and executes the transfer of lender funds for disbursement.
• Coordinates and communicates with borrowers, title companies, and/or attorneys to schedule closings, prepares documents, and reviews instructions, as necessary.
• Provides the customer, bankers, credit administration, CRS, and borrower’s attorney with timely and periodic status updates of the loan application.
• Collects required documentation from applicants and follows up on missing items.
• Establishes, maintains, and updates files, databases, records, and/or other documents for recurring internal reports.
• Reviews underwriting conditions and works with the underwriting to clear the loan for closing.
• Orders all necessary documents needed for the loan.
• Ensures that all customer files are complete and in compliance with all applicable state and federal regulations and internal loan policies.
• Ensures customer privacy, security of loan files, and appropriate staff access.
• Prepares denial letters and cancels files when necessary.
• Maintains a pipeline report and notifies management of status as needed.
• Performs scanning and indexing of documentation for loans and credit files as needed.
• Adheres specifically to all bank policies and procedures, federal and state regulations, and laws.
• Has responsibility for following regulatory requirements, including those pertaining to the Bank Secrecy Act (BSA), anti-money laundering (AML), customer identification program (CIP), and OFAC, to assist in the identification, detection, and deterrent of money laundering or other unlawful activities.
• Performs other duties as assigned.

General Qualifications

• High School graduate or GED required. An associate or bachelor’s Degree in a related field is preferred
• 2-4 years of experience in loan operations.
• Knowledge of loan products, guidelines, and documentation requirements is required.
• Knowledge of computer systems as they relate to bank lending activities, including Microsoft Office Suite to include Word, Excel, and Outlook, is necessary.
• Knowledge of Jack Henry Silverlake Core Processing and LaserPro preferred.
• Experience managing multiple tasks while delivering the highest level of customer service with minimal supervision.
• Organized and detailed-oriented.
• Strong verbal and written communication skills.
• Ability to handle unusual circumstances to alleviate obstacles and proceed with timely loan closing.

Physical and Mental Demands

Vision, hearing, speech, movements requiring the use of wrists, hands and/or fingers. Must be able to sit, stand, stoop, bend and lift up to 50 pounds. Must have the ability to work the days and hours required to fulfill the essential functions of the position. Quick thinking, adaptability, and exercise discretion when necessary.