Job Description

About Our Company

We’re a diversified financial services leader with more than $1.5 trillion in assets under management, administration and advisement as of year-end 2024. Our team of 22,000 people across 19 countries, serves more than 3.5 million individual, small business and institutional clients. We are a longstanding leader in financial planning and advice, a global asset manager and an insurer. Our unwavering focus on our clients and strong financial foundation connects each of our unique businesses – Ameriprise Financial, Columbia Threadneedle Investments and RiverSource Insurance and Annuities. Here, we foster meaningful careers, invest in the future, and make a difference for clients, institutions and communities around the world.

Perform all activities associated with the settlement of claims on life insurance policies and riders. Determine correct beneficiary(ies) and order claim requirements. Review documents, interact with clients, advisors and outside vendors. Determine claim benefit and process payments to the benefiary(ies)

Key Responsibilities

• Adjudicate timely claim payments by determining the type and amount of the claim, verifying in-force status of the insurance policy, confirming policy provisions and determining the appropriate payee of the benefits. Handle complex beneficiary designations, foreign death claim investigations along with complex issues related to payment of claims to trusts, estates, minor beneficiaries etc.
• Thoroughly and accurately document the claim files.
• Manage client/Advisor relationships by providing and updating the client on status of information needed. Communicate regarding status and collaborate with internal business partners to perform process hand-off's during the life cycle of the claim.
• Understand and interpret life insurance contracts, regulatory requirements, Fair Claim Handling, and legal risks related to insurance claims adjudication. Identify claim risk and red flags, mitigating such risk during adjudication of the claim.
• Provide secondary review and approval for peers within authority levels. Identify issues and provide feedback to pro-actively address issues. Participate as a SME resource for improvement initiatives.

Required Qualifications

• Education: Associate degree or equivalent.
• Experience: 3-5 years of Life Claims Experience.
• *Post-secondary education and relevant work experience may be interchanged to meet the combined total years of minimum required qualifications for education and experience.
• Ability to draft written correspondence that is professional and clear.
• Attention to detail with strong documentation skills during the entire claims process.
• Understanding of life insurance contract as they relate to claim benefits.
• Strong critical thinking skills, with the ability to gather information, analyze facts, apply sound judgment, and make appropriate claim decisions.
• Excellent organizational skills and effectively prioritize tasks.
• Proven written and verbal communication skills.
• Experience with Microsoft applications: Word, Excel, Outlook.

In-Office Collaboration
We are a client-centric, relationship-based business. Working together, in-person, is foundational to how we achieve results. By fostering a culture of face-to-face collaboration, idea sharing, productivity and personal connection, we deliver for our stakeholders — clients, advisors, employees and shareholders. Our employees work in the office at least four (4) days per week, with flexibility to work from home one (1) day per week. Some roles may require additional in-office time or different in-office expectations, and specific requirements will be discussed during the hiring process.

Visa Sponsorship
Applicants must have a valid work authorization that does not now, or in the future, require visa sponsorship for employment in the United States (e.g., H-1B, F-1 CPT, F-1 OPT, TN).

Base Pay Salary

The estimated base salary for this role is $58,300 - $80,100/ year. We have a pay-for-performance compensation philosophy. Your initial total compensation may vary based on job-related knowledge, skills, experience, and geographical work location. In addition, most of our roles are eligible for variable pay in the form of bonus, commissions, and/or long-term incentives depending on the role. We also have a competitive and comprehensive benefits program that supports all aspects of your health and well-being, including but not limited to vacation time, sick time, 401(k), and health, dental and life insurances.

Full time

Exempt

Business Support & Operations

INSUR Insurance

Ameriprise Financial is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, military status, veteran status, genetic information, citizenship, disability status, marital status, family status or any other basis prohibited by law.

We are committed to fostering an inclusive and accessible recruitment process for individuals with disabilities. If you require a reasonable accommodation to participate in the application or interview process, speak to your recruiter to discuss how we can support you.