Job Description

Welcome to La Crosse County — Where Your Work Truly Matters

Every day, our unique teams contribute to our vision of a community that is vibrant, safe, and resilient. Whether you're supporting families, safeguarding natural resources, maintaining infrastructure, or delivering essential services, your work here creates real impact for the people who live, work, and visit our county.

What You’ll Gain by Joining Us

• A Future You Can Count On: Wisconsin Retirement System (WRS), one of the most respected pension programs in the nation.
• Reliable, Affordable Coverage: Countywide insurance plans plus growing access to local, no-cost care options for everyday health needs.
• Time Off That Works For You: You’ll have two dedicated banks of vacation and sick time, giving you the freedom to plan real downtime when you need it—and the peace of mind to take care of yourself when you’re under the weather.
• Start earning vacation and sick time your very first day
• Bank up to 2× your annual vacation accrual
• Build up to 150 sick days as a full time employee

A Place Where Everyone Belongs

We believe our workforce should reflect the community we serve. We’re committed to fostering a culture of respect, inclusion, and belonging—because diverse perspectives lead to better outcomes for everyone.

Overview

FLSA: Exempt. This is a supervisory position at the Onalaska and French Island locations of the La Crosse County Library. Employee is selected by and responsible to the Library Director. The employee works closely with municipal officials and Library Director regarding the library facility, grounds and furnishings. Employee directly supervises and schedules staff and pages assigned to the location/s. The employee will provide direct circulation and reference service to the public as well as help execute programming. Implements the standard policies and procedures created by the Library Director and Library Board. Makes recommendations to Director regarding materials, programming, and other issues which will affect the quality of library services offered.

Essential Leadership Functions

Act with Integrity and Build Trust

• Demonstrate mutual respect, humility, and honesty in all interactions
• Speak up appropriately, even when expressing unpopular viewpoints
• Actively listen and remain open-minded to diverse perspectives

Drive for Results

• Set clear goals and objectives to motivate self and others to achieve outcomes
• Seek new opportunities to improve processes and drive sustainable results
• Hold self and others accountable through consistent evaluation and monitoring

Develop Talent and Effective Teams

• Foster a collaborative environment that encourages knowledge sharing and growth
• Provide mentorship and support to help self and others reach full potential
• Recognize and leverage diverse strengths within self and team

Lead with Vision and Strategy

• Understand and communicate a compelling vision that aligns with organizational goals
• Develop and execute comprehensive strategies to achieve long-term objectives
• Connect daily work to the bigger picture, inspiring self and others to contribute meaningfully

Lead with Paradoxical, Critical, and Agile Thinking

• Navigate complex situations by considering multiple perspectives
• Adapt quickly to changes and uncertainties in the work environment
• Make critical decisions using analytical skills, experience, and input from others

Build and Maintain Effective Relationships

• Communicate and collaborate effectively with stakeholders across the organization
• Influence others through coaching, consulting, and team-minded thinking
• Develop and sustain partnerships that create positive outcomes for all stakeholders

Cultivate Community Engagement and Provide Excellent Service

• Understand and address the needs and concerns of the community
• Incorporate community perspectives into decision-making processes
• Drive initiatives that create positive impacts beyond the organization

Demonstrate Emotional Intelligence

• Show self-awareness and manage emotions effectively in challenging situations
• Seek and respond constructively to feedback, even in the face of setbacks
• Balance empathy with accountability when leading self and working with others

Essential Job Functions

Oversees day-to-day public library services offered in the locations assigned.

Directly communicates with the Director on any issues and items that impact service. Embodies and practices exemplary customer service.

Assists in the hiring, training, scheduling, managing, mentoring, evaluation, and discipline of employees.

On behalf of the Director, serves as a liaison to the municipality for facility maintenance and building needs.

Makes budget requests to the Director for facility needs and staffing. Analyzes assigned collection and makes recommendations for acquisitions.

Oversees the tasks related to supply inventory. Implements library promotions

and publicity efforts.

Develops and deliver sustainable and dynamic programs for all ages.

Leverages and utilizes unique skills and abilities to drive community engagement.

Maintains strong technical skills to utilize library software, internet resources and library databases efficiently and assists patrons in doing the same.

Troubleshoots equipment and network issues and works closely with the County Information Technology Services Help Desk.

Actively recruits volunteers and coordinates their services.

On behalf of the Director, serves as a liaison to the Friends of the Library and directs their activities to meet the needs of the library and community.

May serve as a representative and liaison with community groups, committees and organizations.

Participates in appropriate in-service training and educational sessions. Implements ideas for change with the Director.

Tracks and prepares statistics for state reporting requirements.

In this public service position, employee is required to be courteous, cooperative and respectful at all times, with the public and clients. Also establishes and maintains a courteous, cooperative and respectful working relationship with other employees, supervisors and public officials.

Employee is expected to report to work when scheduled, with minimum use of sick leave, to build up sick leave balance for income protection for unexpected illness.

Physical demands: Moves forty-pound boxes, copy paper, chairs, etc. Sits at desks, uses hearing, near vision, and fingering to operate computers, copiers, calculators, cash registers, and other office equipment. Talks with patrons, vendors, callers, other library and governmental employees. Stands, reaches, bends, and moves freely about the library to assist patrons and perform other tasks. Tasks may involve exposure to blood/body fluids.

Related Job Functions

This job description is not intended to encompass every job duty or responsibility but is only illustrative. This position is required to perform other duties as may be assigned or required.

Knowledge, Skills and Abilities

Working knowledge of library methods and procedures and skills necessary to provide excellent service to the public. Flexibility in dealing with unexpected or difficult situations.

Working knowledge of facility management issues including familiarity with service contracts and management of maintenance work requests.

Ability and willingness to communicate effectively with staff members and patrons.

Ability to assist in hiring employees and to assign work, supervise, motivate and discipline subordinate employees.

Ability to use computer programs, the Internet, Library databases and other tools effectively and to assist patrons in their use.

Ability to be extremely accurate with computers and to upgrade skills as necessary.

Ability to accurately handle money.

Training, Experience and Other Requirements

Preference will be given for those holding a Master of Library Science Degree or Masters of Library Information Services. Consideration may be given for a four-year related degree and substantial library experience.

Minimum of four years of library related work experience in a direct customer service environment and preference given to those with previous Library Management experience.

Excellent interpersonal and communication skills.

Must be available to work evenings and occasional weekends.

Equal Opportunity Employer

We’re proud to be an Equal Opportunity Employer committed to building a workforce that reflects the community we serve.

Need an Accommodation?

If you require a disability-related accommodation at any stage of the hiring process, reach out to Human Resources at jobs@lacrossecounty.org — we're here to help.

Ready to Apply?

Submit your application through our online career site. Please double-check your materials before submitting them; complete applications help us move quickly and give every candidate fair consideration.