Job Description

At Kinleigh Folkard & Hayward (KFH) we are looking for a Senior Lettings Negotiator to join our Residential Lettings team.

Who are we?

KFH, part of the Lomond group, we are London’s largest property services group, and we are growing! We pride ourselves on delivering exceptional service, working in collaboration and achieving the right results with integrity.

What’s the role?

As a Senior Lettings Negotiator, you'll play a pivotal role in connecting tenants with their ideal homes while supporting landlords throughout the entire letting journey. From marketing properties and conducting viewings to negotiating offers, progressing tenancies, and ensuring a smooth move-in experience, you'll be at the heart of every successful let.

This is a fast-paced, rewarding role where exceptional customer service, commercial awareness, and a drive to succeed are key. You'll work closely with applicants, landlords, and colleagues to deliver outstanding experiences while maximising business opportunities.

Key responsibilities

• Register and qualify applicants, gaining a clear understanding of their property requirements.
• Generate and conduct property viewings, securing valuable feedback and identifying opportunities.
• Keep landlords fully informed with regular updates on viewings, market activity, and property performance.
• Convert applicant interest into offers and skilfully negotiate agreements through to successful move-ins.
• Deliver exceptional customer service throughout every stage of the lettings process.

What you'll bring

• Proven success within estate agency or residential lettings, with the confidence to make an immediate impact.
• Excellent communication and negotiation skills, enabling you to build trust and manage expectations effectively.
• A strong customer-focused approach and a genuine passion for building lasting relationships.
• Motivation, resilience, and a target-driven mindset with a desire to succeed and earn.
• The ability to work collaboratively while sharing knowledge and supporting team success.

KFH is an equal opportunity employer. We are committed to creating a diverse and inclusive environment for all employees.