Job Description

Are you looking to make a meaningful impact on public health and the environment? Join the MWRA team! We deliver some of the nation's highest-quality drinking water to 3 million residents, restored Boston Harbor, and continue to invest in protecting vital public resources. Be part of a mission-driven organization where your work truly makes a difference in a safe, inclusive, and supportive environment.

Organizes a variety of learning programs/solutions for MWRA staff in areas such as administrative procedures, plant operations and maintenance, job skills, safety, and other technically-related skills as well as for professional skill development. Creates effective and engaging learning experiences (e.g., e-learning, instructor-led, etc.) by applying instructional design principles and techniques to develop learning materials, courses, and programs. Works with Procurement to select learning vendors appropriate to MWRA learning needs.

Posting Period: 4/24/2026 to 5/7/2026
Location: Chelsea, MA
Salary: $81,433.13 - $119,768.54 Annually $1,566.02 - $2,303.24 Weekly
Work Schedule: Monday - Friday 7:00am - 3:00pm

Key Responsibilities

• Analyzes position tasks and identifies/reports on learning needs through the creation and use of various tools and methodologies (such as skill/development assessments/surveys and consultative discussions with managers, supervisors, and learners). Assists in the preparation of reports to recommend appropriate learning solutions.
• Plans, develops, and selects administrative, professional, and technical learning solutions for MWRA staff. Works with Procurement to ensure appropriate application of procurement procedures for vendor selection. Drafts documentation to support vendor solicitation processes and selection.
• Identifies learning needs, learning outcomes and objectives, and target audience characteristics to develop engaging and effective, performance-based learning experiences and solutions.
• Designs and develops learning materials (e.g., instructor/student guides, presentations, quick reference guides, etc.) incorporating multimedia elements (such as audio/video) and interactive features for in-person, virtual, and self-paced environments.
• Reviews learning presentations, including from LinkedIn Learning courses and other content providers, to ensure appropriate course outline and content, selection of media, and learning materials.
• Coordinates data collection and generates reports from Learning Management System (LMS) to assist in the evaluation of learning program effectiveness.
• Works closely with all MWRA departments, including the MWRA Department of Occupational Health and Safety to identify, procure, design, develop, and deliver learning consistent with OSHA and other relevant guidelines, standards, regulations, etc.
• Monitors learning for consistency between content delivered and actual job requirements.
• Monitors in-person and virtual learning sessions as needed to ensure appropriate delivery of learning as defined in learning program specifications. Assists outside vendors/instructors or learning staff with instructional presentations.
• Advises supervisory personnel in learning methods for their effective presentation of department-specific instruction.
• Informs employees of available courses and related learning options appropriate to their career goals and plans. Advises on ways to meet relevant license and certification requirements and the availability of educational assistance.
• Performs a variety of related administrative duties such as assuring availability of adequate learning materials and equipment, coordinating class schedules, overseeing the maintenance of learning/employee skills records, and development of promotional materials.
• Updates LMS with courses, sessions, registration, and attendance. Creates custom reports through the LMS.
• Delivers learning as required.
• Coordinates and tracks performance evaluations as needed.
• Coordinates facility arrangements and schedules.
• Performs other related duties as assigned.

Required Qualifications

• Knowledge and skill as normally attained through a Bachelor's degree in learning and development, training, instructional design, education, or a related field; and at least four (4) years of experience in learning and development, training, instructional design, or education, preferably in water/wastewater operations or public sector environment, with at least two (2) years of experience with adult learners; or
• Associate's degree in related field and at least six (6) years experience in learning and development, training instructional design or education with at least two (2) years of experience with adult learners; or
• High school diploma or GED and at least eight (8) years experience in learning and development, training instructional design or education with at least two (2) years of experience with adult learners; or
• Any equivalent combination of education or experience.
• A valid Massachusetts Class D Operators driver's license or license from another state for travel between MWRA work sites.

Knowledge and Abilities

• Professional-level knowledge of training/learning resources, methods and practices.
• Knowledge, and application of, instructional design principles, practices, and theories.
• Experience using Authoring tools (e.g., Articulate, Lectora, Captivate, etc.)
• Excellent written and oral communication and presentation skills.
• Experience in facilitation and working effectively with subject matter experts, instructors, and stakeholders to ensure alignment and effectiveness.
• Excellent organizational and problem-solving skills.
• Adaptable and willing to learn new technologies and methodologies.
• Experience with MS Office Suite, Adobe products, and using a learning management system.
• Critical-thinking and Creative-thinking skills with the ability to focus on the 'big picture' while having a strong attention to detail.
• Proficiency is using virtual platforms such as WebEx, Zoom, Teams to capture/deliver learning.
• Strong project management skills.

Tools and Equipment Used

Office machines as normally associated with a professional environment, including the use of telephone , personal computers, typical office software, email, videoconferencing applications, copier, fax machine, printer, and scanner

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit, talk or hear. The employee is regularly required to use hands to finger, handle, feel or operate objects, including office equipment, or controls and reach with hands and arms. The employee frequently is required to stand and walk.
The employee must regularly lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, and the ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job , the employee regularly works in an office environment.
The noise level in the work environment is usually a moderately quiet office setting.

Supervision Received and Exercised

Works under the general supervision of the Manager, Training and Development. May receive assignments from Learning Program Managers.
May provide direction to administrative staff or intern(s).

Other Position Information
PCR 8530003
Division Administration
Department Training
UnionGrade United Steelworkers Local 9360 (Unit 6)/Grade 10

Massachusetts Water Resources Authority (MWRA) is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, national or ethnic origin, age, religion, disability, sex or gender, sexual orientation, gender identity or expression, or veteran status.