Job Description

Lets Write Africa's Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description

Support and advise on the learning and professional development of the workforce. Implement and execute policies, processes, and training offerings.

Minimum requirements:

• Namibian citizenship;
• Valid driver's licence;
• Bachelor's Degree in Commerce, Business Management, Finance, Economics, Marketing, Education, or a related field;
• Relevant qualification in Training, Facilitation, Learning & Development, Coaching, or Adult Education will be an advantage;
• Minimum 5 years' experience in financial services, learning and development, sales enablement, adviser training, or a related role;
• Sound knowledge of personal finance products, including life insurance, investments, retirement solutions, risk products, and related financial services offerings;
• Experience in designing, developing, and delivering training programmes and learning interventions;
• Strong presentation, facilitation, coaching, and stakeholder engagement skills;
• Excellent written and verbal communication skills;
• Ability to analyse learner performance and provide meaningful coaching and developmental feedback;
• Proficiency in Microsoft Office and digital learning platforms;
• Multilingual capability will be an advantage;
• Willingness and ability to travel extensively throughout Namibia;
• Strong organisational and planning skills;
• Ability to work independently and within a team environment;
• High level of professionalism, integrity, and attention to detail; and
• Fluent in English.

Duties and responsibilities

• Facilitate onboarding, induction, and accreditation training programmes for newly appointed Financial Advisors and Broker Consultants;
• Deliver product, systems, compliance, sales process, and customer service training across the Personal Finance product portfolio;
• Conduct refresher, upskilling, and continuous professional development training for existing Financial Advisors and Broker Consultants;
• Present formal, informal, standardised, and customised learning interventions through classroom, virtual, and blended learning methodologies;
• Design, develop, review, adapt, and maintain training material, facilitator guides, learner manuals, presentations, assessments, and other learning resources;
• Translate complex product, technical, and regulatory information into practical and engaging learning content;
• Collaborate with Product Managers, Sales Management, Compliance, Operations, and other stakeholders to develop and update training content in line with business requirements;
• Support new product launches through the development and delivery of effective learning interventions;
• Conduct training needs analyses to identify knowledge, skills, and competency gaps within Personal Finance distribution channels;
• Conduct knowledge, skills, competency, and accreditation assessments for all learning interventions;
• Evaluate learner performance and monitor training outcomes against predefined competency standards;
• Provide structured coaching, guidance, and developmental support to Financial Advisors and Broker Consultants to improve performance and effectiveness;
• Compile and provide detailed feedback on trainee performance, strengths, development areas, and training outcomes to relevant managers and stakeholders;
• Identify opportunities for remedial training, coaching, and development interventions based on assessment results and performance trends;
• Analyse and report on the effectiveness, quality, and impact of learning interventions and recommend improvements where required;
• Maintain accurate training records, attendance registers, assessment results, learning reports, and other training-related documentation;
• Ensure all training interventions comply with applicable regulatory, compliance, governance, and company requirements;
• Build and maintain effective relationships with Sales Management, Broker Consultants, Financial Advisors, Product Specialists, and other key stakeholders;
• Stay abreast of industry developments, product changes, regulatory updates, and best practices within the financial services and learning and development environment;
• Take accountability for own service delivery, time management, task execution, and quality of output in line with company values

Skills

Adaptive Thinking, Computer Literacy, Data Analysis, Data Compilation, Data Management, Digital Literacy, Educational Program Design, Evaluating Information, Executing Plans, Human Capital Management Systems, Learning and Development (L&D), Learning Design, Online Learning, Oral Communications, Professional Presentation

Competencies

Collaborates

Communicates Effectively

Develops Talent

Ensures Accountability

Manages Complexity

Plans and Aligns

Tech Savvy

Education

NQF Level 7 - Degree, Advance Diploma or Postgraduate Certificate or equivalent

Closing Date

13 October 2026 , 23:59

The Old Mutual Story!