Job Description

Employment Type: Permanent Full time

Hours: 38 hours per week

Location: Mercy Health Head Office Richmond and other locations as required

Upload with Application: Resume, cover letter, and all relevant qualifications

Contact: Jackie Mcnamara | jackie.mcnamara@mercy.com.au

Please note that applications submitted via email will not be considered. Kindly apply directly through the job advertisement.

Where there’s life, there’s Mercy.

Where there’s care, there’s You.

Through the battles and the breakthroughs, we're there. Where will you be?

For over a century, our incredible teams have provided care for people when they need it most. Our people feel great pride in this, and they value the security and stability we offer. But it also means so much opportunity - to build on all that’s gone before, to grow your impact and gain experience that’s hard to find elsewhere.

As a for-purpose organisation with over 10,000 dedicated, compassionate people, we continue to offer more services and deeper care than ever before. With Mercy, you’ll have the chance to make an impact and gain experience that’s hard to find elsewhere.

At Mercy Health, it’s all about taking what we have and making it better.

To do that, we need you.

Join us at Mercy Health, and help our teams deliver even greater outcomes.

About the opportunity

We are seeking an experienced and highly professional Senior Leadership Support Officer , who will be integral to the efficient operations of the Chief Clinical Officer and GM Client Services & Marketing offices.

Reporting to the Chief Clinical Officer and GM Client Services & Marketing , you will work on site on as part of a team that actively promotes work life balance and an on-site positive, values and people-focused workplace.

You will be the main point of contact for managers and stakeholders, the lead scheduler and an integral part in achieving the goals of the Chief Clinical Officer and GM Client Services & Marketing offices.

The key responsibilities include, but are not limited to:

• Demonstrates the ability to provide high‑level executive support in fast‑paced, complex environments, effectively managing competing priorities and high volumes of work.

• Applies strong business acumen to anticipate, understand, and respond to senior leadership and organisational priorities.

• Effectively manages complex diaries, inboxes, and workflows to ensure senior leaders are supported and critical time is protected.

• Produces high‑quality executive correspondence, reports, briefing papers, and presentations tailored to senior audiences.

• Communicates clearly and professionally, both verbally and in writing, across a wide range of stakeholders.

• Builds trusted relationships and acts as a reliable, discreet point of contact for senior leaders with internal and external stakeholders.

• Organises work proactively, tracking deadlines, projects, and cyclical obligations to ensure timely delivery of outcomes.

• Works autonomously with sound judgement, attention to detail, and adaptability, maintaining effectiveness in a dynamic and changing environment.

What you’ll bring

You’re resilient, compassionate and have a whole lot of heart. Most importantly, you are committed to delivering exceptional patient-centred care.

To thrive in this role, you will have:

• Experience in healthcare, clinical, human services or not-for-profit environments

• Budget tracking or financial administration experience

• Familiarity with performance review processes and compliance requirements

You will also be required to provide evidence of, or in the process of obtaining:

• Current Police Check

Ready to help us shape the future of healthcare?

Join us and make a meaningful difference in people’s lives - and your career.

Are you ready to apply for this role? Click Apply now

Please contact us if you would like to find out more or communicate any requirements to ensure we provide you with a fair and equitable interview and selection process.

We acknowledge the Wurundjeri Woi-wurrung peoples, traditional Custodians of the Land in which our Head Office is based, on traditional lands of the Kulin Nation and recognise their deep connections to the land, sea, and culture.

We extend this acknowledgment to the many Traditional Lands that we operate across Australia and pay our respects to Elders past and present.

The team at Mercy Health is as wonderfully diverse as the patients, residents, clients and communities we support. We’re proud to be recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA). Mercy Health strongly encourages applications from Aboriginal and Torres Strait Islander peoples, and people of all ages, sexualities, genders, abilities and cultural backgrounds.