Job Description

The Senior Lead – Global L&D Operations role plays a strategic role within Global HR Delivery, responsible for leading the Global Learning Operations Support function from the India GCS.

The role is accountable for consolidating the existing Learning Operations teams in India, who currently provide operational and administrative support to Regional Learning & Development teams, into one integrated global function.

Working closely with Regional Learning & Development Centres of Excellence (CoEs), this role will identify opportunities to transition additional operational and administrative L&D activities into the GCS, establish consistent service delivery standards, and continuously improve operational efficiency through process standardisation, technology and automation.

This role responsible for building a world-class operational support function that enables Regional L&D teams to focus on strategic learning priorities while the GCS delivers efficient, consistent and scalable operational support across the employee learning lifecycle.

Transformation & Capability Expansion

• Lead the consolidation of the existing Learning Operations teams supporting different regions into one integrated global team within the GCS.

• Partner with Regional Learning & Development CoEs to understand their operational support requirements and identify administrative, transactional and specialist activities that can be transitioned to the GCS to improve efficiency, consistency and scalability.

• Develop transition roadmaps, business cases and implementation plans, and lead end-to-end transition activities including knowledge transfer, process documentation and service stabilisation.

• Continuously identify opportunities to expand the Global Learning Operations capability and improve service delivery through process standardisation, automation and technology.

Operations & Service Delivery

• Lead the day-to-day delivery of Global Learning Operations services across supported regions, ensuring consistent, accurate and timely service delivery.

• Oversee the delivery of operational support services including Learning Administration, LMS Administration, learner communications, training coordination, reporting, compliance administration, content management, vendor coordination and other shared services activities.

• Establish and maintain governance frameworks, service catalogues, KPIs, SLAs and operational reporting to monitor performance and drive service excellence.

• Drive process standardisation, automation and continuous improvement initiatives that improve operational efficiency and enhance the learner experience

People Leadership

• Lead, coach and develop a high-performing Global Learning Operations team, fostering a culture of collaboration, accountability and continuous improvement.

• Lead the integration of existing regional support teams into a single global function with clear roles, consistent ways of working and defined career development pathways.

• Build organisational capability through coaching, knowledge sharing, cross-training, succession planning and continuous learning.

• Drive workforce planning and organisational growth to support the expansion of Learning Operations services within the GCS.

Stakeholder Management

• Build strong partnerships with Regional Learning & Development CoEs and other global stakeholders to understand business needs and deliver effective operational support.

• Influence stakeholders by demonstrating the value of the GCS through service excellence, operational efficiency, continuous improvement and successful delivery of transformation initiatives.

• Provide regular updates to senior leadership on operational performance, transformation progress, key risks, opportunities and service improvements.

Key Competencies / Skills / Qualifications

• Experience in Learning Operations, HR Shared Services, Global Business Services or HR Operations within a multinational organisation.

• Experience in managing, coaching and developing high-performing teams

• Proven experience leading operational transformation, service transitions and capability expansion within a Shared Services environment.

• Strong understanding of Learning Operations, Learning Administration, Learning Technologies and operational support services.

• Excellent stakeholder management, communication and influencing skills, with the ability to collaborate effectively across global teams.

• Experience working with Oracle HCM, Oracle Learning, Learning Management Systems (LMS) and reporting tools will be an advantage.

Qualifications

• Bachelor’s degree in human resources, Business Administration, Learning & Development or a related discipline. A master’s degree or relevant professional certification will be an advantage.

• 12–15 years of experience in Learning Operations, HR Operations, Shared Services or Global Business Services.

• Minimum 5 years of experience leading global teams, driving operational transformation and managing complex stakeholder relationships across multiple geographies.

• Experience working within a global matrix organisation and supporting regional Centres of Excellence is highly desirable.

WSP is one of the world's leading professional services consulting firms. We are dedicated to our local communities and propelled by international brainpower. We are technical experts and strategic advisors including engineers, technicians, scientists, architects, planners, surveyors and environmental specialists, as well as other design, program and construction management professionals. We design lasting solutions in the Transportation & Infrastructure, Property & Buildings, Earth & Environment, Power & Energy, Resources and Industry sectors, as well as offering strategic advisory services. Our talented people around the globe engineer projects that will help societies grow for lifetimes to come.

With approximately 4,000 talented people across 3 locations (Noida, Bengaluru & Mumbai offices) in India and more than 73,000 globally, in 550 offices across 40 countries, we engineer projects that will help societies grow for lifetimes to come.

At “WSP” we draw on the diverse skills and capabilities of our employees globally to compete for the most exciting and complex projects across the world and bring the same level of expertise to our local communities. We are proud to be an international collective of innovative thinkers who work on the most complex problems. Unified under one strong brand, we use our local expertise, international reach and global scale to prepare our cities and environments for the future, connect communities and help societies thrive in built and natural ecosystems. True to our guiding principles, our business is built on four cornerstones: Our People, Our Clients, Our Operational Excellence and Our Expertise.

www.wsp.com

We are

• Passionate people doing purposeful and sustainable work that helps shape our communities and the future.
• A collaborative team that thrives on challenges and unconventional thinking.
• A network of experts channeling our curiosity into creating solutions for complex issues.

Inspired by diversity, driven by inclusion, we work with passion and purpose.

Working with Us

At WSP, you can access our global scale, contribute to landmark projects and connect with the brightest minds in your field to do the best work of your life. You can embrace your curiosity in a culture that celebrates new ideas and diverse perspectives. You can experience a world of opportunity and the chance to shape a career as unique as you.

Our Hybrid Working Module

With us, you can operate in a flexible, agile, yet structured work environment and follow a Hybrid Work Model.

• Maximize collaboration.
• Maintain product quality and cultural integrity.
• Balance community, collaboration, opportunity, productivity, and efficiency.

Health, Safety and Wellbeing

Our people are our greatest asset, and we prioritize a safe work environment. Health, safety, and wellbeing are integral to our culture, with each of us accountable for fostering a safe workplace through our “Making Health and Safety Personal” initiative. Our Zero Harm Vision drives us to reduce risks through innovative solutions, earning recognition for our global health and safety practices with the prestigious RoSPA Health and Safety Awards for six consecutive years.

Inclusivity and Diversity

WSP India is dedicated to fostering a sustainable and inclusive work environment where our greatest strength - Our People -feel valued, respected, and supported. We ensure an unbiased approach in hiring, promotion, and performance evaluation, regardless of age, gender identity, race, religion, sexual orientation, marital status, physical ability, education, social status, or cultural background.

Imagine a better future for you and a better future for us all.

Join our close-knit community of over 73,300 talented global professionals dedicated to making a positive impact. Together, we can make a difference in communities both near and far.

With us, you can.

Apply today.

NOTICE TO THIRD PARTY AGENCIES:

WSP does not accept unsolicited resumes from recruiters, employment agencies, or other staffing services. Unsolicited resumes include any resume or hiring document sent to WSP in the absence of a signed Service Agreement where WSP has expressly requested recruitment/staffing services specific to the position at hand. Any unsolicited resumes, including those submitted to hiring managers or other business leaders, will become the property of WSP and WSP will have the right to hire that candidate without reservation – no fee or other compensation will be owed or paid to the recruiter, employment agency, or other staffing service.