Job Description
The DFW Cabin Service Lead Dispatcher is responsible for overseeing and coordinating the dispatch of cabin service personnel to aircraft, ensuring timely, efficient, and high-quality cleaning and servicing operations. This role provides leadership and direction to dispatchers and cabin service teams, monitors flight schedules, prioritizes assignments, and proactively addresses operational challenges to maintain on-time performance.
The Lead Dispatcher collaborates closely with operations, ramp, and airline partners to optimize workflow, ensure adherence to service standards, and meet turnaround deadlines. They are accountable for maintaining safety, compliance with airport and airline regulations, and continuous improvement of processes. Additionally, this role supports team development, provides real-time coaching, and serves as a key escalation point for operational issues.
Shift: AM and PM shifts, including weekends (Shift schedule is based upon availability.)
Pay: $19.50 per hour
Location: DFW Airport, Irving, TX
Benefit Information: ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Team Member Benefits | Front Line Team Members | (Programa de Beneficios de ABM)
A good job for someone just entering the workforce or returning to the workforce with limited experience and education. ABM is a military and veteran-friendly employer; veterans and candidates with military experience are encouraged to apply.
Responsibilities include:
- Supervising dispatch staff: Providing guidance, assigning work, monitoring performance, and assisting with training and development.
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Monitoring real-time activity: Tracking personnel, vehicles, aircraft, or service requests and making adjustments to address delays, disruptions, or emergencies.
- Problem-solving: Responding to operational issues, service interruptions, weather impacts, equipment failures, or staffing shortages.
- Communicating across teams: Serving as the primary point of contact between frontline employees, management, customers, and other departments.
- Ensuring compliance: Following company policies and regulatory requirements, including safety, security, and documentation standards.
- Analyzing performance: Reviewing operational metrics, preparing reports, and identifying opportunities to improve efficiency and service quality.
Key skills and qualifications for success in this role include:
Preferred Qualifications:
Working Conditions:
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Work is typically performed in an airport operations office or dispatch center.
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Must be able to work flexible schedules, including nights, weekends, and holidays.
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May involve high-pressure situations related to flight schedules and operational deadlines.
Physical Requirements
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Ability to sit or stand for extended periods.
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Ability to communicate clearly via radio, phone, and computer systems.
ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, our over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.
ABM serves a wide range of market sectors including commercial real estate, aviation, education, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.
ABM is an Equal Employment Opportunity (EEO) employer that does not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local law, including disability and protected veteran status. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.
ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility.
ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you’ll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you’re looking for a frontline or professional position, you can find post-military career opportunities across ABM.
ABM directs all applicants to apply at
www.abm.com/careers ABM does not accept unsolicited resumes or submissions outside of this portal. Applicants should submit their application by clicking Apply Now.
