RHB Banking Group

Senior Lead, CX Transformation Programmes

RHB Banking Group  •  Malaysia (Onsite)  •  2 months ago
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Job Description

Programme Management & Governance:

  • Oversee the overall RHB Way Programme ensuring timely deliverables and budget control
  • Oversee the overall risk and compliance of the CX Transformation team.

CX Culture:

  • Design, implement and champion Culture Programme to embed the RHB Way Culture, including standards, behaviours and commitments.
  • Plan and execute CX Recognition programmes, including awards gala and incentive trips, to drive desire and adoption of the RHB Way across the service chain.
  • Develop change management plans and internal communications, ensuring awareness, desire, knowledge, adoption, reinforcement of the RHB Way Culture.
  • Design and manage the CX competency framework and programmes to ensure all RHBians are future ready with customer centricity as a core competency.

CX Design:

  • Serve as the gate-keeper for all new/changes to product, service and channels, ensuring that go-to market implementations are seamless and customer communications are meeting the RHB Tone of Voice Standards.
  • Support the Head, CX Transformation, as and when required.
RHB Banking Group

About RHB Banking Group

We are a multinational regional financial services provider that is committed to deliver complete solutions to our clients through differentiated segment offerings and an ecosystem that supports simple, fast and seamless customer experience, underpinned by cohesive and inspired workforce and relationship built with stakeholders

Headquartered and listed in Malaysia, RHB Banking Group is the longest established local bank, formed though the mergers of several banks, the oldest of which was founded in 1913. RHB Banking Group and its subsidiaries provide a full range of services ranging from retail banking, business banking, corporate and investment banking, Islamic banking, transaction banking to treasury, insurance, asset management, private equity and stockbroking services.

TOGETHER WE PROGRESS

Our strong heritage is the foundation of our commitment to continue serving the community. For over a 100 years, we have been helping people and businesses grow and succeed, and will continue to do so.

Our experience gives us an in-depth understanding of the needs of our customers and partners, inspiring us to constantly innovate and improve to serve them better. With their unending support, we have established ourselves with a strong footprint throughout Malaysia and we are now present in 9 other countries across the ASEAN region.

We hope our legacy and pursuit for excellence continues as we tirelessly cultivate and nurture the next generation through our actions and words, preparing a brighter future ahead.

We thank those who believe in us and welcome everyone to join us on our exciting journey of progress. The time has come for us to move forward in unison, to realise our greater potential together. Our new brand promise "Together We Progress” honours our past, celebrates the present and welcomes the future.

We invite you to join us as we work towards a better and brighter future for all.

Industry
Finance & Insurance
Company Size
10,000+ employees
Headquarters
Kuala Lumpur, MY
Year Founded
Unknown
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