Job Description

At Singtel, we believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers. We strive to ensure all our people practices are non-discriminatory and provide a fair, performance-based work culture that is diverse, inclusive and collaborative.

Join us and experience what it’s like to be with an Employer of Choice*. Together, let’s create a brighter digital future for all. *Awarded at the HR Fest Awards 2020.

Be a Part of Something BIG!

Group Technology has a strategic intent to develop the next generation of intelligent, autonomous networks leveraging AI/ML at scale. AI/ML is expected to be foundational in transforming Service Planning, Service Assurance, and Network Operations into predictive, self-optimizing, and self-healing systems.

As a Senior Lead Architect, the role extends beyond strategy definition into enterprise-wide, regional-wide leadership, governance, and execution oversight. The position holder is accountable for defining, institutionalising, and scaling AI/ML architecture, platforms, and operating models across Singtel Group and Opcos. This includes driving measurable business outcomes, embedding AI-first principles, and enabling long-term competitive advantage aligned with the Singtel28 strategic vision and beyond.

The role reports to the Senior Director - Group Strategy, Engineering, and Innovation (GSEI)/Network Services Development (NSD), and serves as a key advisor to senior leadership, influencing investment priorities, technology directions, and transformation initiatives across Group Networks.

Enterprise AI/ML Strategy, Governance, and Execution

This role is a senior technical authority responsible for shaping and governing AI/ML strategy across Group Networks. The position holder will lead large-scale transformation programs, ensuring alignment across Opcos, and driving adoption of standardized architectures, platforms, and best practices.

The role requires deep expertise in AI/ML technologies, strong business acumen, and the ability to influence stakeholders at executive levels while ensuring delivery excellence.

AI/ML Strategy & Enterprise Architecture Leadership

• Define and own the end-to-end AI/ML strategy, reference architecture, and multi-year roadmap for Group Networks.
• Establish enterprise-wide AI/ML architectural standards, frameworks, and governance models.
• Drive evolution from siloed automation initiatives to unified, AI-native network operations.
• Align AI/ML strategy with Autonomous Network (AN) strategy, KPIs, value pool outcomes, and transformation objectives.
• Act as the ultimate design authority for AI/ML architecture decisions across domains.

Executive Leadership & Stakeholder Influence

• Serve as a trusted advisor to senior executives across Group Technology and Opcos.
• Influence investment decisions, technology directions, vendor strategies, and ecosystem partnerships.
• Lead cross-Opco alignment to ensure consistency in AI/ML adoption and execution.
• Represent Singtel in industry forums, partnerships, and strategic collaborations.

Technical Direction, Innovation & Platform

• Lead the design and adoption of scalable AI/ML platforms, including Agentic, GenAI and advanced analytics ecosystems.
• Drive platform-based approaches (AI platforms, MLOps platforms, data platforms) to enable reuse and scalability.
• Champion innovation in areas such as autonomous networks, AI agents, and cognitive operations.
• Evaluate and integrate emerging technologies to maintain technological leadership.

AI/ML Delivery Oversight & Value Realisation

• Oversee execution of AI/ML programs across Opcos and domains (RAN, Core, Transport, OSS, etc.).
• Ensure delivery of measurable outcomes such as cost optimisation, performance improvement, and customer experience enhancement.
• Establish KPIs, metrics, and governance mechanisms to track value realization.

Data & AI Platform Strategy

• Align enterprise data strategy to support AI/ML at scale, including data architecture, governance, and lifecycle management.
• Define appropriate standard data models and ontologies (based on TM Forum and other standardisation bodies) in support of AI/ML development
• Drive adoption of unified data standards, ensuring interoperability across Opcos.

Thought Leadership & Industry Positioning

• Provide forward-looking insights on AI/ML trends and their impact on telecom networks.
• Publish whitepapers, contribute to standards bodies, and represent Singtel externally.
• Establish Singtel as a leader in AI-driven network transformation.

Expertise in AI/ML Technologies and Practices:

• Advanced knowledge of Generative AI (GenAI), including LLMs, SLMs, RAG, prompt engineering, AI agents, and copilots.
• Deep understanding of ML paradigms: supervised, unsupervised, reinforcement learning, symbolic AI, and neural AI.
• Strong experience with AI/MLOps, including lifecycle management, CI/CD, observability, governance, and scaling.
• Familiarity with distributed AI systems, cloud-native architectures, and edge AI deployments.

Data and Analytics Expertise:

• Enterprise data architecture, including data lakes, lakehouses, and real-time data platforms.
• Data engineering: feature engineering, EDA, pipeline design, and optimization.
• Data governance: policies, compliance, security, and quality frameworks.
• Data exposure: APIs, streaming (Kafka), and modern storage (SQL, NoSQL, vector databases).

Other Roles and Responsibilities:

• Drive cross-functional transformation across Networks, IT, and Business Units.
• Lead vendor and partner ecosystem strategy for AI/ML solutions.
• Ensure alignment between technology innovation and operational excellence.

Skills for Success

• Bachelor’s or Master’s degree in computer science, Engineering, or related field. Advanced degrees preferred.
• 10–15+ years of experience in AI/ML, data, or software engineering.
• Proven track record of leading large-scale, enterprise-wide AI/ML transformations.
• Experience operating at senior leadership or enterprise architect level.
• Strong experience in telecom/network domains preferred.
• Strong strategic thinking with ability to translate vision into execution.
• Exceptional leadership, stakeholder management, and influencing skills.
• Deep technical expertise combined with business and financial acumen.
• Excellent communication skills, including executive-level presentations.
• Strong problem-solving and decision-making capabilities.

Are you ready to say hello to BIG Possibilities?

Take the leap with Singtel to unlock new opportunities and accelerate your growth. Apply now and start your empowering career!