LEGAL AID BC
TO: LABC STAFF (cc: BCGEU)
FROM: HUMAN RESOURCES DEPARTMENT
POSITION: SENIOR LAWYER SUPPORT REPRESENTATIVE
ONE FULL-TIME TERM POSITION – VANCOUVER
(To June 29, 2027)
COMPETITION NO: B046-26
DATE POSTED: September 15, 2026
CLOSING DATE: September 23, 2026
STARTING DATE: ASAP
SALARY: Job Class 12 ($60,006 - $68,490) *market adjusted
HOURS OF WORK: 8:30 am – 4:30 pm
This position has the option to participate in a modified work week schedule (37.5 hours/week) Monday to Friday, with the extra hours worked as one earned day off taken once every three-week scheduled cycle.
Legal Aid BC is in the early stages of, and committed to a transformative journey to embedding Truth and Reconciliation, and Equity, Diversity, and Inclusion in all aspects of our work. We seek talent from equity-seeking groups, including but not limited to individuals who self-identify as First Nations, Inuit, or Metis descent, persons with diverse abilities, gender diverse, racialized, and members of the 2SLGBTQIA+ community be a part of this exciting stage of Legal Aid BC’s growth. We care deeply about the culture we are building and are looking for staff members who not only excel in their respective areas but are also passionate about supporting the people we serve and each other. If this resonates with you, we encourage you to apply. All interested and eligible applicants will be considered with due consideration to all protected grounds under the BC Human Rights Code. If we can do anything to make your application experience a positive and equitable one, we want to hear from you on what we can do better.
PRIMARY FUNCTION:
Represents the Lawyer Services Department as a senior representative to act as the first point of contact for external lawyers and third-party vendors working on legal aid contracts and provide training and support to the Lawyer Support team. The Senior Lawyer Support Representative provides end to end support during contract cycle including: new lawyer orientation and onboarding, helpdesk support for inquiries from lawyers regarding LABC Tariffs, contract and billing entitlements, technical support for lawyer portal, assessment of extraordinary billing; assess, coordinate and process authorization requests from lawyers; interpret and provide summary for case review lawyer on extraordinary fee requests in the areas of service in Criminal, CFCSA, Immigration and Family Law. This position completes complex duties to support the team, including invoice validation reports, assess difficult requests and inquiries from lawyers, administration of invoice adjustments and provide mentorship and guidance to Lawyer Support Representatives.
The following job duties are illustrative examples and shall not be construed as an exhaustive description of all the work requirements that may be inherent in the job.
VALUES STATEMENT:
Our commitment to the principles of fundamental justice embedded in the Charter of Rights and Freedoms, and to Truth and Reconciliation, and Equity, Diversity, and Inclusion is ambitious and foundational. It informs everything we do, as we defend liberty, equality, autonomy, and dignity; as we dismantle colonization, racism, sexism, transphobia and homophobia, and all discrimination. These are our values, and they inform our hiring practices too. Our business is aiding people in severe legal distress and necessitates internal and external alignment of practicing these values. Integrating Truth and Reconciliation and Equity, Diversity, and Inclusion throughout every aspect of Legal Aid BC is critical to building that culture, and we prioritize ongoing resources to achieve that goal.
a. Review, assess and use discretion to approve, or deny extraordinary invoices in CIS
b. Ensure claims are billed in accordance with the policies set out in the LABC Tariffs, Intake Policies and Procedures and the lawyer’s contract and that the sequence of services billed fit within the structure of the justice systems court processes;
c. Assess invoices by reviewing previous and/or related invoices, as well as related authorizations, service requests, service assessments, contracts, notes and supporting documents;
d. Where assessment of invoices results in a determination that an invoice is not payable, reject the invoice, communicate the reason to the lawyer and make notes in CIS;
e. Review and process overpayment from previous invoices by preparing adjustment invoice for processing by supervisor, add notes in CIS and communicate findings to lawyer;
f. Identify errors, omissions and unsupported billings based on Tariff policies;
g. Recognize unusual invoices or lawyer invoicing patterns, draft explanatory communication and forward to Audit Department, where necessary;
h. Receive, record, assess CIS data and manual invoices from transcription companies for reimbursement of provincial sales tax;
i. Where more information is needed to complete an invoice review, prepare and send correspondence for request of information;
j. Refer lawyer requests to supervisor, manager or case review lawyer as required;
k. Make approval recommendations to direct supervisor for out-of-mandate cases, as required;
l. For complex Extended Services or Criminal Case Management requests, determine if a financial reassessment is necessary and refer to Intake, review and provide billing summary to the case review lawyer and update CIS records and update Supervisor to issue contract, where necessary;
m. Receive, review, and triage requests from Lawyer Portal to Case Management Coordinators or family law or criminal law team for extraordinary fees and disbursements;
n. Ensure all requests include required information and are valid based on LABC Tariff and internal policies;
o. Use case review lawyer case notes as a basis to write and generate authorization decisions on case management files into CIS and communicate decision to the lawyer;
p. Ensure that invoice validation reports are addressed in a timely way and manage backlog, as necessary;
q. Review and process adjustment invoices created by Lawyer Support Representatives.
a. Provide support to lawyers using Lawyer Portal, including updating profile information, invoicing, authorizations, payments, contracts and resources functions;
b. Troubleshoot technical issues in the Lawyer Portal, liaise with the Lawyer Services team and IT department when necessary;
c. Provide information on a range of topics including: interpretation of complex tariff billing rules and entitlements for legal services or expenses, inquiries about policies and procedures, status of authorizations or payments, LABC client contract service restrictions;
d. Respond to inquiries from lawyers, external transcript service providers, internal LABC departments and case review lawyers on case management files, general case management and guidelines and procedure issues.
a. Review and approve applications from lawyers to become a legal aid lawyer by reviewing their status with Law Society of BC;
b. Coordinate with other departments to ensure access to systems and resources; set the lawyer up in CIS, and the lawyer portal and send welcome email to lawyers;
c. Schedule and provide extensive one on one onboarding meetings with new legal aid lawyers including review of functions in the lawyer portal, reviewing all sections of the LABC tariffs, billing policies, the LABC contact list, payment expectations and document in CIS the lawyer’s practice set up and legal experience;
d. Where the Audit department’s review of invoices from a new lawyer identifies a billing concern, contact the lawyer to review process and applicable guidelines and procedures;
e. Process applications for vendor number from lawyers who are returning to LABC work, including consulting with the Audit department.
a. Support direct supervisor to provide training of employees and casuals;
b. Act as departmental support to answer questions, provide mentorship and advice to Lawyer Support Representatives for complex issues, questions and / or difficult decisions related to their duties;
c. Assist in updating department training and reference materials;
d. Review and interpret billing procedures and policies and recommend changes, as necessary;
e. Review authorization decisions made by Lawyer Support Representatives, as necessary.
a. Attend department meetings, present billing problems with solutions for consideration;
b. Draft correspondence;
c. Assist and provide information for lawyer recruitment and retention strategies;
d. Provide input to changes in department policies and procedures;
e. Maintain procedure manual updates;
f. Use computer and other office equipment.
a. Liaise with referring offices, local agents and other internal departments; and
b. Perform other related duties as required
Basic Requirements
Rated Requirements
This competition may require skills testing based on the qualifications for this position such as:
Employment is conditional upon completing and obtaining clearance from the following:
We offer (based on your employment status and affiliation):
VISIT OUR WEBSITE AT www.legalaid.bc.ca
Legal Aid BC is recognized as one of BC’s Top 100 Employers:
https://reviews.canadastop100.com/top-employer-legal-aid-bc
We would like to thank all external applicants for their interest but regret that only those shortlisted will be contacted.
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Since 1983, Atira has offered safe and supportive housing to women and children impacted by violence, as well as a range of services in Vancouver's Downtown Eastside, Burnaby, Surrey, White Rock, and Richmond.
These services include: long-term and transitional housing, shelter programs, housing outreach and homelessness prevention programs, outreach to senior women and First Nations, Metis and Inuit women affected by violence, support for parents and children who witness abuse, legal support, Stopping the Violence counseling, the 16-step program, and self-employment initiatives.
Our programs are accessible to anyone who identifies and lives full time as a woman and who experiences gendered violence and misogyny, including trans, two spirit and intersex women and or those who identify with a femme of centre non-binary gender.
Critical to the development of our programs and services, Atira's work is informed by the understanding that women's experience of violence often intersects with poverty, racism, substance use, and lack of support for mothering. We also recognize that in addition to providing safety and respect, all of our programs must invite and encourage women’s collaboration and that women must have the opportunity to be active participants in all of our services.
Every woman and child has the right to live without abuse. To learn more about Atira's philosophy, mission, and work in the Metro Vancouver Area, please visit www.atira.bc.ca
