Job Description

Create your best future and join Westpac as a Lawyer/Senior Lawyer

• Permanent Full-time opportunity
• Sydney based preferably
• Hybrid working model

What’s the role?

The Lawyer/Senior Lawyer will support the Consumer Bank division and provide trusted advice to deliver on our strategic priorities. This role is to build additional capacity to have a key role in supporting a broad range of initiatives to grow deposits, strengthen customer engagement through digital channels, including the Mobile App transformation and customer personalisation programs.

As a trusted advisor, you will be across regulatory and industry developments and help shape our responses to emerging issues. This is a dynamic opportunity to partner closely with business leaders, influence outcomes, and contribute to the success of becoming our customers #1 banking partner for life. The role partners closely with Delivery units, Digital and Marketing teams to support end-to-end customer journeys — from product design through to customer communications — ensuring alignment with regulatory expectations while enabling innovation and digital acquisition.

Key responsibilities

• Provide clear, actionable legal advice across the full customer lifecycle, including product design, distribution, customer communications and digital acquisition
• Support delivery squads, Marketing and Digital teams on campaigns, initiatives and customer journey changes
• Advise on third-party arrangements, including referral partnerships and digital distribution models
• Contribute to website uplifts, customer communications, training materials and regulatory guidance
• Support initiatives aligned to improving NPS, including digital experience and personalisation programs
• Deliver advice in relation to regulatory frameworks, including Spam Act, privacy obligations , financial services regulation including Corporations Act including Design and Distribution Obligations and ASIC Act and respective bank subscribed codes
• Work closely with Risk and Compliance to ensure customer outcomes and legal risks are appropriately managed

What do I need? 

• 8 – 10+ years PQE as a lawyer at a reputable law firm and/or in-house at a financial service
• Hold a current practicing certificate
• Strong understanding of financial services regulation, including Chapter 7, ASIC Act, Privacy and Spam Act
• Proven ability to advise on customer-facing initiatives, including product, marketing and digital assets
• Experience supporting end-to-end customer journeys or distribution models (highly regarded)
• Commercial, solutions-focused approach with sound legal judgement
• Confident engaging with senior stakeholders and translating complex issues into clear, practical guidance
• Ability to operate in a fast-paced environment with competing priorities

Our Promise to You

We’re obsessed with becoming our customers' #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return, we’re committed to making Westpac the best place to work in the country. Here are just a few of the ways we’re already doing that:

• Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates!
• Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave. 
• Tailored learning and development opportunities to help your grow your career within the bank. 
• Lots of opportunities to ‘give back’ to the Community by getting involved in our many volunteering initiatives.

Create your future today

To get started, simply click on the APPLY or APPLY NOW button

We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.

If you need any adjustments during the recruitment process, you can find more information and contact details on our  FAQs and how to contact us page, under the ‘Diversity, sustainability and flexibility’ section.