& Essential Duties:

The position is visible to the hospital’s business service lines and serves as a liaison between IT and those groups.This position also functions as a team member responsible for providing application(s) configuration support to enhance department’s operational efficiencies/ workflow needs. Duties include:

• This position will support Kronos UKG PRO Workforce Management (Payroll Time & Attendance application).

• Manage communication and manipulation of data in SQL

• Supports/troubleshoots inbound/outbound interfaces as appropriate.

• Produces and maintains custom reports; maintains knowledge and experience with industry standard report writers such as Crystal Reports.

• Independently manage components of application upgrades, testing, troubleshooting, and support efforts.

• Collaborate with other scheduling applications and clinical analysts to ensure optimal system integrations.

• Troubleshoots application issues, without assistance, to resolution.

• Troubleshoots system hardware/timeclocks, as needed.

• Utilizes and maintains appropriate change control procedures and standards.

• Leads escalation of issues with appropriate resources.

• Work problem tickets assigned by service desk.

• Performs other duties as assigned.

*This role may encounter Protected Health Information (PHI) as part of regular responsibilities.UH employees must abide by all requirements to safely and securely maintain PHI for our patients.Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.

Education

• High School Equivalent / GED (Required) and
• Bachelor's Degree (Preferred)

Work Experience

• 4+ years of experience supporting applications required.
• Experience in a healthcare setting is highly desired.
• Excellent written and verbal communication skills are required.
• Ability to work in a team environment is required.
• Ability to function independently in a fast-paced environment required.
• Ability to work with all levels of the organization is required.
• Knowledge of MS Office required.
• Project management experience/skills preferred.

• Business workflow redesign experience desired.

  Experience working with business applications such as:

• Time & Attendance systems
• Productivity or Analytics systems
• Scheduling systems
• Hospital or Physician Revenue Cycle systems
• Data Warehousing
• SQL/SSIS
• Enterprise Scanning and workflow management Applications
• Bed Management Applications
• Finance Applications

Special Skills & Equipment Knowledge:

• Knowledge of SQL databases required.

• Knowledge of LAN, DNS, and networking required.

• Ability to work with servers and apply software upgrades required.

• Knowledge of disaster recovery and backup procedures required.

• Knowledge and experience with HL7 Interfaces required.

• Knowledge and experience with SQL based applications required.

• DataHub Asset knowledge desired.

• Boomi Integration Platform knowledge desired.

• Knowledge of ITIL standards desired.

Physical Demands

• Standing Occasionally
• Walking Occasionally
• Sitting Constantly
• Lifting Rarely 20 lbs
• Carrying Rarely 20 lbs
• Pushing Rarely 20 lbs
• Pulling Rarely 20 lbs
• Climbing Rarely 20 lbs
• Balancing Rarely
• Stooping Rarely
• Kneeling Rarely
• Crouching Rarely
• Crawling Rarely
• Reaching Rarely
• Handling Occasionally
• Grasping Occasionally
• Feeling Rarely
• Talking Constantly
• Hearing Constantly
• Repetitive Motions Frequently
• Eye/Hand/Foot Coordination Frequently

Travel Requirements

• 10%