What does it take for a family-run company to become world market leader in the premium domestic appliance segment? It takes more than offering average products, run-of-the-mill service or short-sighted actions. It also requires the aspiration to do it forever better and to be forever better. This stance accounts for a good working environment at Miele and the success of our products. Our colleagues can rest assured that those who live up to our standards of quality and professionalism grow personally and professionally. No matter if they are apprentices or managers.
Make our claim your challenge - whether in Gütersloh, Melbourne or Singapore! Become one of more than 23,000 Miele employees in 50 countries around the world who are committed to making our products even better every day - and help us to expand our innovation leadership.
Join Miele Australia as a Senior Key Account Manager and take ownership of some of our most strategic retail partnerships. Working at a national level, you will influence both head office and in-store execution, driving growth, strengthening relationships and elevating the Miele brand across multiple customer touchpoints. This is a highly visible role that sits at the intersection of sales strategy, customer engagement and commercial performance.
Key account leadership: develop and maintain strong, strategic relationships with major retail partners at both head office and store level
Sales growth & performance: drive sales, profitability and market share across assigned accounts, delivering against budget and ROI targets
Strategic planning: create and execute annual account plans (BDPs), aligning internal stakeholders and customer objectives
Cross-functional collaboration: work closely with sales, marketing, finance, operations and CS&L teams to deliver seamless customer initiatives
Demand planning & forecasting: manage rolling forecasts and ensure optimal stock availability to meet customer demand, particularly during peak periods
Negotiation & execution: lead trading agreement negotiations and secure Miele’s presence in customer marketing and promotional activities
Insights & optimisation: analyse performance, provide actionable insights and continuously optimise in-store execution and customer plans
Proven success in key account management or senior sales roles within retail or a related industry
Strong commercial acumen with the ability to drive sales growth, profitability and ROI
Excellent stakeholder management skills with the ability to influence and negotiate at all levels
Strategic thinker with the ability to develop and execute customer plans aligned to business objectives
Outstanding communication and presentation skills, with the ability to engage both internal and external stakeholders
Experience in small domestic appliances, white goods or a similar category
Experience working within a geographically dispersed retail or franchise network
Strong analytical skills with experience in sales data, forecasting and performance reporting
Ability to deliver training or influence in-store execution at scale
Since being founded in 1899 Miele has followed its 'Immer Besser' brand promise.
As the world’s leading manufacturer of premium domestic appliances, we create delightful experiences – not only with regard to the quality of our products, but also in terms of performance, convenience, design and sustainability. For our customers, this means the peace of mind of knowing that choosing Miele is a good decision – and probably the decision of a lifetime.
Our product portfolio includes kitchen appliances such as ovens, steam ovens, refrigerators, coffee machines and dishwashers as well as vacuum cleaners, washing machines and dryers. Dishwashers, washer-extractors and tumble dryers for commercial use as well as washer-disinfectors and sterilisers for use in medical applications augment this line-up.
Miele is a family-run company in the fourth generation with eight production plants in Germany as well as one plant each in Austria, the Czech Republic, China and Romania. The company is represented with its own sales subsidiaries and via importers in almost 100 countries. In the 2020 fiscal year, the Miele Group achieved sales of 4.5 bn, 6.5% more than in 2019. Miele employs around 20,944 people worldwide.
