At Belmond, we believe travel has the power to create lasting connections to people, places and cultures. Our vision for Journeys in Africa is to craft deeply personal experiences that reveal the richness, character and spirit of Southern Africa, delivered with the warmth, care and attention that define Belmond. We are looking for someone who is inspired by that ambition and wants to play a meaningful role in bringing it to life.
The Senior Journey Concierge helps shape some of the most memorable journeys our guests will ever take. This role is about taking the time to understand what matters to each guest and thoughtfully curating experiences that feel effortless, personal and true to the destination.
Working closely with our team, you will bring together every element of a journey with care and attention to detail. You will build trusted relationships, share your knowledge of the region, and help ensure that every itinerary reflects the character, authenticity and sense of discovery that guests expect from Belmond.
As a senior member of the team, you will also provide guidance and support to colleagues, helping to foster a collaborative, curious and guest-focused culture. Reporting to the Reservations Manager, in our Cape Town offices, you will contribute to the continued growth and evolution of Belmond Journeys in Africa while remaining closely connected to what matters most: creating exceptional travel experiences for our guests.
Primary Responsibilities Include:
What You Bring:
At Journeys in Africa, we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks and benefits including:
We strive to create an environment where our employees can thrive both personally and professionally. With a commitment to your ongoing development, you'll have the opportunity to learn and grow alongside some of the most talented individuals in the industry. Join us and be part of creating unforgettable moments for our guests, communities, and each other.
Belmond was born from a passion for connecting discerning travellers with the world’s most remarkable properties, locations and journeys. From hotels and trains to river cruises and safaris, Belmond curates incomparable experiences and crafts unforgettable stories. With a legacy spanning over 45 years, since the acquisition of Hotel Cipriani in Venice in 1976, Belmond has grown into a global collection of 43 properties spread across 24 countries and territories. Exceptional destinations connected by legendary journeys are the very soul of Belmond, where the path that brings you to a place is as important as the destination itself. A pioneer of slow travel, Belmond has been operating the Venice Simplon-Orient-Express since 1982. The group later expanded to include pristine beach resorts, such as Maroma on the Riviera Maya, historic hideaways such as Villa San Michele in the Florentine foothills, urbane icons, such as Copacabana Palace in Rio de Janeiro, and gateways to UNESCO world heritage sites, such as Hotel das Cataratas in Brazil’s Iguassu National Park. As proud custodians of storied properties, Belmond is committed to building on the past to create a new legacy: the heritage of the future. Working with communities and local talents, together with the world's most respected chefs, designers and artists, Belmond continues its purpose of perpetuating the legendary art of travel. Since 2019, Belmond has been part of the world’s leading luxury group, LVMH (Moët Hennessy Louis Vuitton).
