Job Description

Ensures the maintenance of software and hardware; implements new or updated software modules. Ensures that support is provided for all end-user equipment including, desktop, laptop, printers, scanners and hospital equipment. Ensures that service level commitments and deliverables are met.

M-F 4pm-12am midnight - LIJ Medical Center Onsite

Job Responsibility

1.Installs, configures, and tests client workstations and related hardware and software.

2.Diagnoses and resolves all hardware and software issues across a range of devices, including desktops, laptops, printers, iPads, and scanners.

3.Recommends, plans, and implements performance upgrades to PC boxes, including but not limited to installing hard disks, ribbon cables, hard drives, motor boards, memory chips, and CD-ROMS.

4. Collaborates with lead technicians and supports service line operation initiatives and program development.

5.Assists with the implementation of IT strategies.

6.Maintains current knowledge of system(s) information , changes, updates and emerging technologies.

7.Escalates issues between applications and other interfaced systems and infrastructure and assists with investigation and resolutions.

8.Provides hands-on support and training to end users.

9.Performs related duties as required.

10.All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act. Duties not mentioned here, but considered related are not essential functions.

Preferred Skill:

Hardware and Software Support

• Strong communication skills to coordinate with vendors for warranty replacements or escalated repairs.
• Maintain accurate records of all IT hardware assets using asset management tools ServiceNow, Excel-based systems).
• Excellent time management and documentation skills
• Maintain inventory control, optimize stock level, and track and manage. Forecasting and ensuring availability.
• Being able to deliver parts as necessary, a dependable vehicle is a must.
• Perform RMA’s responsibilities, ship and receive parts.
• Experience replacing hardware components such as system boards, RAM, hard drives, power supplies, and fans in laptops and workstations
• Proficiency with diagnosing and repairing hardware issues, Fujitsu scanners, mobile carts, printers.

Epic End-User Device (EUD) and Application Support

• Support Epic client installations, updates, and troubleshooting on endpoint devices
• Assist with Epic end-user desktop workflows and configurations
• Set up, deploy, and maintain Epic-compatible peripherals such as scanners, signature pads, and printers
• Work with Epic application and infrastructure teams to resolve clinical desktop issues
• Support Citrix/Hyperspace delivery methods used for Epic access
• Assist with Epic go-live events, upgrade activities, and device deployments

Job Qualification

•Associate's Degree required, or equivalent combination of education and related experience.

•3-5 years of relevant experience, required.

*Additional Salary Detail

The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future.When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).