Job Description

We have an exciting opportunity for aSenior IT Technical SpecialistatUL Research InstitutesandUL Standards & Engagementbased in our Evanston,ILoffice.

The Senior IT Technical Specialistprovides onsite technical support to employees of UL Research Institutes (ULRI) and UL Standards & Engagement (ULSE), as well as ongoing maintenance of IT equipment. This includes workstations, network infrastructure, IT communication systems, audio/visual technologies, and cloud-based systems. The role collaborates closely with the IT leadership team to deliver day-to-day support, implement IT initiatives, and ensure the reliable operation of the organization’s IT environment.

UL Research Institutes and UL Standards & Engagement

At UL Research Institutes(ULRI)and UL Standards & Engagement(ULSE),weexpand the boundaries of safety science tocreate a more secure and sustainable world. Formore thana century, we have studied the unintended consequences of innovation, designed solutions to mitigate risk,created new safetystandardsand shared our findings with academia, scientists, manufacturers, and policymakers across industries.Weidentifycritical safety and sustainability issues, askingtoughquestions because we believe a safer world begins with knowledge.

Whatyou’lllearnandachieve:

As theSenior IT Technical Specialist,you will play a key role in the rapid growth of ULas you:

• Collaborate closely with IT Operations, IT Infrastructure, and Service Management teams to ensure IT services are delivered on time and meet quality standards.

• Diagnose and resolve hardware and software issuesin accordance withcorporate IT standards and ITIL best practices.

• Serve as the primary liaison with vendors to coordinate hardware repairs or replacements, manage software updates, andsupport helpdesk operations for both internal and remote users.

• Administer and manage user, group, and endpoint accounts.

• Provide onsite and remote support to scientific laboratories,assistingwith the integration of analytical and measurement instrumentation with data management systems; recommend new equipment and software solutions asrequiredfor project and data needs.

• Deliver technical support for workstations, servers, storage systems, and network infrastructure.

• Partner with the IT Infrastructure team tomonitornetwork performance and proactivelyidentifyand resolve potential issues.

• Maintainand update documentation and knowledge bases related to standard operating procedures and hardware configurations.

• Collaborate with executives and PhD-level scientists on special project teams.

• Participatein an on-call rotation and provide after-hourstechnical support as needed.

• Perform other duties as directed.

Whatyou’llexperience working at ULResearch InstitutesandUL Standards & EngagementWe have pursued our mission of workingfora safer, more secure,and sustainableworldfornearly 130years,embedding conscientious stewardshipintoeverything we do.

• PeopleOur people make us special.You’llwork with a diverse team of experts respected for their independence and transparency and build a network,becauseour approach is collaborative. We collaborateacross disciplines, organizations, and geographies to build the global scientific response that today’s global challenges require

• Interesting work Every day is different for us hereWeseewhat’son the horizon anduse ourexpertiseto build the foundations of a safer future.You’llhave the opportunity to push the boundaries of human understanding as part of a team working to advance the public good.

• Growandachieve We learn, work,and grow togetherthroughtargeted development, reward,and recognition programs

• Values Four core values guide our work: collaboration, respect, integrity, and beneficence. By living our values, we inspire the trust essential to fulfilling our mission and foster the partnerships that enable us to pursue abeneficentfuture in which we all can thrive.

• Total Rewards All employees atUL Research Institutes and UL Standards & Engagementare eligible for bonus compensationbased on the level of the positionWe offer comprehensive medical, dental, vision, and life insurance plansanda generous 401k matching structure of up to 5% of eligible pay.Moreover, we invest anadditional4% into your retirement saving fund after your first year of continuous employment. Depending on your role, youmay be able to discuss flexible working arrangementswith your manager. We also provide employees with paid time off,including vacation, holiday, sick,and volunteerdays

While no one candidate will embody every quality, the successful candidate will bring many of the following professional competencies and personal attributes:

What makes you a great fit:

• Advanced experience managing users, licenses, and security policies.

• Demonstratedproficiencyin mobile device management (MDM) and endpoint management using MSInTune

• Proficiencyin managing user accounts, groups, permissions, and security policies using Active Directory orEntraID

• Advanced experience with Windows, macOS administration.

• Understanding ofLAN/WAN, VPNs, and network troubleshooting.

• Familiarity with platforms like Microsoft Azure, AWS, or Google Cloud.

• Knowledge of cybersecurity best practices, threat detection, and incident response.

• Advanced abilitytroubleshootinghardware, software, and peripheral devices.

• Ability to write scripts (PowerShell, Python, Bash) to automate IT processes.

• Familiarity with ticketing systems like ServiceNow.

• Demonstratedproficiencywith enterprise-level collaboration tools and productivity software.

• Ability to support AV systems and digital signage solutions.

• Ability to analyze, diagnose, and resolve complex technical issues whileidentifyingunderlying causes to prevent recurrence.

• Demonstratedability and knowledge of computer systems including network infrastructure, servers, and workstation administration.

• Demonstratedability to work independently in a complex technical environment.

• Demonstratedhigh levelorganizational and multi-tasking skills.

• Ability to work withexecutives, andPhD level scientists andparticipateonspecial project teams.

Professional education and experience requirements for the role include:

• Bachelor's degree in computer science or equivalent combination of education and experience.

• Minimum 5 years of experience in a similar role.

• Knowledge of PowerShell or scripting languages is a plus.

• Experience with ITIL frameworks or certifications (e.g., ITIL Foundation) is a plus.

• Certifications such as CompTIA Network+, Security+, or Microsoft certifications (MCSA, Azure Fundamentals, MS-102, MD-102)isalso a plus.

About UL Research Institutes and UL Standards & Engagement

UL Research Institutes and UL Standards & Engagement are nonprofit organizations dedicated to advancing safety science research through the discovery and application of scientific knowledge. We conduct rigorous independent research and analyze safety data,conveneexperts worldwide to address risks, share knowledge through safety education and public outreach initiatives, and develop standards to guide safe commercialization of evolving technologies. We foster communities of safety, from grassroots initiatives for neighborhoods to summits of world leaders. Our organization employs collaborative and scientific approaches with partners and stakeholders to drive innovation and progress toward improving safety, security, and sustainability,ultimately enhancingsocietal well-being.

Salary Range:

$81,456.37-$112,002.51

Pay type:

Salary