Job Description

We’re hiring a hands-on Senior IT Systems Administrator to lead on-site IT operations at our Aurora, CO printed circuit board manufacturing facility (~230 employees), supporting a broader U.S. organization of ~800 employees.

This is a “player-coach” role: you’ll own site IT, work directly with users (including on the production floor), and oversee an outsourced IT helpdesk to ensure fast, high-quality support. You should be equally comfortable troubleshooting at a desk, on a manufacturing line, or coordinating escalations with external partners.

What You’ll Do

On-Site IT Leadership

• Serve as the primary IT contact for the Aurora facility
• Support both office and manufacturing floor environments
• Provide rapid response to production-impacting issues

Hands-On Support

• Troubleshoot hardware, software, network, and connectivity issues
• Set up and support laptops, desktops, printers, and mobile devices
• Support shop-floor tech (shared workstations, barcode scanners, label printers, etc.)
• Handle onboarding/offboarding (accounts, access, equipment)

Infrastructure & Systems

• Administer servers, Active Directory/Azure AD, and file systems
• Support virtualization (VMware/Hyper-V) and backups
• Maintain network infrastructure (switches, firewalls, VLANs, Wi-Fi, VPN)
• Monitor system performance, uptime, and patching

Manufacturing Systems Support

• Support systems connected to production (MES, ERP interfaces, machine PCs/HMIs)
• Troubleshoot issues impacting manufacturing uptime
• Coordinate with engineering, operations, and equipment vendors

Vendor Management (Outsourced Helpdesk)

• Monitor ticket queues, SLAs, and service quality
• Escalate and step in on critical or unresolved issues
• Ensure tickets are properly handled and documented
• Drive continuous improvement with the support vendor

Incident & Asset Management

• Own resolution of high-impact incidents
• Perform root cause analysis and prevent recurrence
• Track and manage IT assets and inventory

Security & Documentation

• Enforce security best practices and access controls
• Support audits, patching, and endpoint protection
• Maintain clear documentation and procedures

Requirements

Required

• 7+ years of IT systems administration experience
• Strong hands-on skills in Windows, networking (TCP/IP, DNS, DHCP, VLANs, VPN), and Active Directory/Azure AD
• Experience supporting manufacturing or similar operational environments
• Experience working with outsourced or managed service providers
• Strong troubleshooting skills in fast-paced, uptime-critical settings

Preferred

• Experience with MES/ERP in manufacturing
• Familiarity with OT/industrial environments
• Experience with Intune, JAMF, SCCM, or similar tools
• Cloud experience (Azure/AWS)
• Scripting (PowerShell, Python, Bash)

Key Traits

• Hands-on, proactive, and accountable
• Comfortable on a production floor as well as in office settings
• Able to balance tactical work with vendor oversight
• Calm and effective during high-impact incidents

Work Environment

• 100% on-site in Aurora, CO
• Occasional interaction with manufacturing floor (PPE may be required)
• On Call support for maintenance or incidents
• Some physical work (lifting equipment, cabling, etc.)