Job Description

About XTEL:

At XTEL, we excel in understanding large FMCG players. As a leading software provider of sales automation solutions for the Consumer Goods Industry worldwide, our mission is to partner with our customers to unlock growth through smart investment and optimize their promotional plans.

XTEL is looking for a Senior IT Systems Administrator who is practical, reliable, and motivated to improve how internal IT works at scale. You will help shape and run a secure, efficient, and employee-friendly IT environment across Microsoft cloud services, devices, identity, and operational processes.

This is not a purely reactive support role. We are looking for someone who enjoys improving systems, simplifying complexity, and building IT operations that are secure, scalable, and easy to use.

Key Responsibilities:

• Manage and continuously improve core Microsoft cloud services, including Microsoft 365, Entra ID, Exchange Online, SharePoint, Teams, OneDrive, and related security capabilities.

• Oversee identity and access administration, including user lifecycle processes, dynamic groups, RBAC, conditional access, MFA, privileged access workflows, and device compliance policies.

• Support and improve endpoint management across Windows and macOS devices through Intune, including enrollment, configuration, compliance, patching, application deployment, and security baselines.

• Maintain and enhance Azure networking and VPN connectivity to support secure access across office and remote environments.

• Contribute to the administration and continuous improvement of security and compliance tooling, including Defender, Purview, Sentinel, and related monitoring workflows.

• Handle L2 and L3 escalated tickets across IT and closely related business support areas, helping resolve complex issues in a reliable and timely way.

• Act as a primary or backup point of support during incident response activities, including escalation handling, triage, containment support, and post-incident follow-up.

• Support audit and compliance activities by helping operate controls, maintain documentation, and provide evidence for programs such as ISO 27001 and SOC 2.

• Create and maintain runbooks, technical documentation, and repeatable operational processes that improve service quality and reduce manual effort.

• Identify and implement automation opportunities using tools such as PowerShell, Microsoft Graph, Logic Apps, or similar technologies.

• Provide technical coverage for the Leuven office while also supporting employees across other locations as needed.

• Participate in an on-call rotation to help ensure continuity and reliability of key internal IT services.

Qualifications:

• You have strong hands-on experience managing Microsoft cloud environments, including Microsoft 365, Entra ID, and endpoint management.

• You understand identity and access management, including conditional access, MFA, role-based permissions, and lifecycle administration.

• You have experience supporting Windows and macOS devices in a business environment using modern device management tools.

• You have good knowledge of Azure networking, VPN connectivity, and secure access principles.

• You are comfortable troubleshooting complex IT issues and working with both technical and non-technical stakeholders.

• You look for ways to improve operational processes through scripting, automation, or workflow optimization.

• You are comfortable working in an international, cross-functional environment with a strong focus on security, reliability, and employee experience.

• You have an advanced level of spoken and written English.

Nice to have:

• Experience with Microsoft security and compliance tools such as Defender, Purview, or Sentinel.

• Familiarity with Azure DevOps administration or support for engineering-focused environments.

• Exposure to compliance frameworks such as ISO 27001 or SOC 2.

• Microsoft certifications or similar relevant technical certifications.

Geographical Location:

Fully remote, based in Mexico.

What We Offer:

• Remote working set-up ;🏡

• Competitive Salary Package and Bonus scheme;💸

• A challenging role in a fast-growing AI-driven company; 🪄

• A diverse and international team with strong ownership and a can-do mentality.🌏

• Opportunities to contribute meaningfully to the organization’s growth and development.🚀

Equal Opportunities Statement:

If you have strengths to share, we’d love to hear from you. We value diverse backgrounds and experiences, so don’t hesitate to apply even if you don’t meet all criteria.

XTEL is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.