F. Schumacher & Co.

Senior IT Support Specialist

F. Schumacher & Co.  •  Fort Mill, SC (Onsite)  •  3 days ago
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Job Description

About Schumacher

Schumacher & Co. is an innovative interior design company disrupting the $150 billion-dollar global interior design industry. We are a technological leader on the design frontier, constantly pushing boundaries and striving for excellence. With over 500+ employees and growing, we are driven by a shared belief that design transforms life. We are dedicated to the mission of helping our customers “celebrate the feeling of home.” Schumacher designs and produces some of the world's most beautiful fabrics, wallcoverings, trims, furniture, and accessories. Our portfolio of products is broad, but they are united by a passion for design, a thirst for what is next an appreciation for what’s come before, and a drive to make our products with enormous care and attention to detail. Schumacher is a globally recognized company with many showrooms both domestically and internationally.

Our competitive advantage in the industry is people. Our employees are our most valuable asset. F. Schumacher & Co is deeply anchored in our company core values ,which are as follows:

  • Preserve The Entrepreneurial Spirit
  • Take Ownership & Accountability
  • Be Solutions-Oriented
  • Demonstrate Courage
  • Practice Adaptability
  • Embrace Collaboration

We empower our employees to live these values daily because we understand how it will positively impact the customer journey. F. Schumacher & Co., also known as FSCO, is the parent company to many brands within our portfolio. This role is part of Schumacher North America, which is the largest division of the company.

About The Role

This is a full-time, on-site role for an Information Technology Support Specialist located in Fort Mill, SC. The Senior Information Technology Support Specialist will be responsible for providing technical support, troubleshooting issues, and helping with desktop computer setups and maintenance. The role includes handling help desk support tasks, addressing user inquiries, and ensuring the smooth operation of information technology systems across the company. This role will support our offices in Europe and our warehouse in Fort Mill, SC.

Hours: 7 AM – 4 PM

Job Responsibilities

  • Technical Support: Act as a senior helpdesk technician, addressing complex issues and serving as an escalation point for technical problems.
  • System Administration: Maintain and manage IT systems, including O365, Slack, Kandji, ticketing systems, and automation tools.
  • Documentation: Develop and standardize IT processes, creating clear, actionable documentation to streamline team workflows.
  • Project Execution: Lead IT projects from inception to completion, ensuring all goals are met on time and within scope.
  • Process Improvement: Identify areas for efficiency and automation in IT operations, implementing solutions to enhance service delivery.
  • Collaboration: Work cross-functionally, asking thoughtful clarifying questions to ensure a clear understanding of objectives and deliverables.

Job Requirements

  • Proven experience as a Senior Helpdesk Technician or similar role.
  • Strong background in system administration and IT infrastructure management.
  • Demonstrated ability to work autonomously and deliver projects from start to finish.
  • Experience in creating and maintaining technical documentation.
  • Excellent problem-solving skills and the ability to ask thoughtful clarifying questions to ensure thorough understanding.

Technical Proficiencies

  • Ticketing Systems: Jira Service Management, Freshdesk, ServiceNow.
  • Project Management Tools: Monday, Asana.
  • Security and Compliance Tools: Vanta. Office Productivity Tools: O365, Slack.
  • Operating Systems: MacOS, Windows 11, Windows servers

Benefits Package

Your well-being is our top priority. Our benefits and total compensation are designed for the whole person, caring for both you and your family.

Wealth Benefits

  • Competitive Salary
  • Corporate Annual Profit Sharing
  • 401K Plan

Health Benefits

  • Dental Coverage
  • Medical Coverage
  • Prescription Drug Plan
  • Vision Coverage
  • Health Savings Account (HSA)
  • TELADOC

Other Benefits

  • Paid Time Off (PTO)
  • 10 Company Holidays
  • Bereavement Leave
  • Life Insurance
  • Flexible Spending Accounts (FSA)
  • AFLAC Plans (Accident and Critical Illness Plans)
  • Pet Insurance
  • Short-Term Disability (STD)
  • Long Term Disability (LTD)
  • Parental Medical Leave
  • Child Bonding Leave
  • Employee Discount

We are an Equal Opportunity Employer committed to diversity, inclusion, and equality in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law.

F. Schumacher & Co.

About F. Schumacher & Co.

At FS&CO, we believe design transforms lives. It sparks creativity, challenges norms, and defines the spaces that matter most to us. We don’t just create design—we champion it. Across our family of brands—Schumacher, Patterson Flynn, Backdrop, Frederic Media, and Paramount Prints—we collaborate with the brightest talents in the industry to bring beauty to the world.

SCHUMACHER

Creating the finest quality designer fabric, wallpaper, trim, and furniture, Schumacher offers everything you need to design residential, hospitality, and commercial interiors with confidence and creativity.

PATTERSON FLYNN

Since 1943, Patterson Flynn has been a trusted source for premium custom carpets and rugs, adorning the world’s most celebrated interiors. Now, with the addition of textiles, it’s a comprehensive design destination defined by unmatched craftsmanship, exquisite artistry, and exceptional service.

BACKDROP

Backdrop’s quality, Green Wise-certified paints and wallcoverings are made from handcrafted artwork in our studios in downtown L.A. and in Brooklyn,.

FREDERIC MEDIA

A celebration of the power of design, FREDERIC Magazine is your guide to a more beautiful life. Published four times a year and online at fredericmagazine.com, we showcase the most interesting and impactful interior design, architecture, gardens, art, and travel.

PARAMOUNT PRINTS

Paramount Prints is the premier name in high-end textile and wall-covering printing. With more than 40 years of industry experience, our family-run, one-of-a-kind facility has a worldwide network, ranging from the largest distributors in the textile industry to start-ups and artisans, all designed to help achieve the perfect look.

Industry
Creative & Design
Company Size
501-1,000 employees
Headquarters
New York
Year Founded
1889
Website
fsco.com
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