Job Description

The Senior IT Support Specialist provides advanced technical support while assisting in the administration of core IT systems. This role supports Microsoft 365 services, including email and SharePoint, while serving as a senior escalation point for help desk issues. The position also supports endpoint technologies, including printer mapping, printer configuration, and troubleshooting of specialized devices such as Zebra label printers ensuring reliable system operations and high-quality technical support for end users.

ESSENTIAL FUNCTIONS, RESPONSIBILITIES AND DUTIES:

• Monitor and evaluate flagged emails, ensuring proper handling to maintain email security.
• Microsoft SharePoint, OneDrive, O365 Administration
• Manage and monitor user identities and access through Microsoft Entra / Azure AD
• Rapid7 Incident response/ Antivirus/Malware cleanup
• End-user support and troubleshooting
• ITSM ticketing system recording detail. Respond to tickets within the SLA policy timeframe.
• Strong knowledge of Windows 11 operating systems
• Software installation, configuration, and troubleshooting
• Windows Server Active Directory, DNS, DHCP, Group Policy
• Teams telephone system configurations
• Layer 2 Networking skills, switching, VLANs.
• Printer mapping and configurations
• Zebra label printer troubleshooting, Including Colos
• Copier and Printer configurations
• Mobile Device Management software
• Employee onboarding and termination processing
• Create technical documentation for procedures.
• iPhone configurations and deployment
• Performing analysis of root causes

This role offers a salary starting at $60,000 annually, based on skills, experience, and location. Employees also receive a comprehensive benefits package including health, dental, vision, 401(k) with company match, generous PTO, and paid holidays.

Qualifications

REQUIRED QUALIFICATIONS AND COMPETENCIES:

Education

• College Degree in Computer Science, Information Technology or any other related field preferred or similar experience

Other Qualifications, Experience, and Competencies: (include the ability to manage and supervise staff, if required; the ability to travel or speak foreign languages, if necessary, etc.)

• Minimum 5-7 years previous technical experience
• Layer 1 networking a plus
• Ability to build rapport with clients
• Ability to carry/lift/move up to 50 lbs. on occasion, depending on product or materials.
• Strong troubleshooting, problem-solving, and critical thinking skills
• Positive and professional demeanor
• Excellent written and verbal communication skills
• Ability to occasionally work overnight shifts and weekends as needed on a team rotation schedule.
• Bilingual Spanish a plus
• Ability to work in a team environment as well as individually.
• Availability to support the Production Team outside of working hours if needed.
• Proficient in Microsoft Office such as Word, Excel, Outlook, and PowerPoint

ADDITIONAL DUTIES AND RESPONSIBILITIES:

• Performs all other duties as assigned.

PHYSICAL DEMANDS OF THE JOB:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the team member is frequently required to sit, talk and hear; use hands and fingers to feel, handle, or operate objects, tools, or controls; and reach with hands and arms. The employee is occasionally required to walk and climb stairs, lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus. The employee must be able to multi-task and tolerate frequent interruptions.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The work is performed primarily in an office setting. The noise level in the work environment is moderate.

The duties listed above are intended only as illustrations of the various types of work and duties that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position, and the Company reserves the right to add additional duties or modify existing duties.

The job description does not constitute an employment agreement between the Company and employee and is subject to change by the Company as the needs of the Company and requirements of the job change.