Job Description

Job Location Framingham, MA 01701 Position Type Full Time Salary Range $74,671.00 - $108,254.00 Hourly

Job Shift Day Job Category Information Technology

Title: Sr. IT Support Specialist

Department: Technology

Reports to: Vice President – Director of Information Technology

Supervises: None

Classification: Non-exempt

Date Prepared: January 5, 2026

Objective

The Sr. IT Support Specialist is responsible for researching, recommending and testing new technologies the Bank requires. This role also includes providing day to day support of the employees when called upon. The role requires an overall understanding of Business Continuity and Cybersecurity

Skills &

Experience:

• VMware experience is a plus
• Understanding knowledge of LAN/WAN networks and desktop technology
• Ability to communicate and interact successfully with a diverse community and to develop and maintain positive professional relationships with the team and the employees
• Ability to work both independently and with the team
• Strong Problem solving and documentation skills
• Ability to work in a fast paced environment under time constraints when necessary
• Hardware/software installation and maintenance experience

Essential Job Functions:

• Act as lead IT resource on projects
• Support the Bank’s VDI / iWorkstation infrastructure including complete testing of new firmware and operating system versions before deployment
• Act as escalation point for IT Support Specialists on tickets
• Responsible for responding to help desk tickets
• Researches, recommends, acquires and installs industry standard PC solutions
• Installation, configuration and testing of Bank’s remote laptops (Thin Clients)
• Testing new hardware peripherals.
• Provide support for Bank employees using remote equipment
• Responsible for Bank’s phone system, adding, changing, deleting numbers.
• Assist IT management with updates to Bank’s IT Policy, Information and Cyber Security Policy and Cybersecurity assessment tool.
• Works as part of a team to resolve all data communication issues including telephone line, data line, telephone equipment or peripheral equipment failures

Qualifications

Required knowledge, skills & abilities:

• Successful completion of in-house training programs or other approved training programs
• Compliance with BSA regulations as appropriate to the position

Physical Demands and Work Environment:

• Requires manual dexterity, the ability to move and lift, up to 50 pounds
• Must be able to travel to other worksites
• Must be able to work schedules that meet the needs of the Bank, which may include early morning, evening and /or weekend hours

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Other Duties

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. It is expected that from time to time, other duties, both related and unrelated to the above, may be assigned and therefore, required.