Recruitment Partnership UK & Ireland

Senior IT Support Engineer (Helpdesk/Field based)

Recruitment Partnership UK & Ireland  •  £25k/yr  •  Belfast, GB (Onsite)  •  2 months ago
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Job Description

of duties:

  • Technical support helpdesk (east Belfast office/customer premises/from home)
  • This is the priority to ensure all support tickets are closed as quickly as possible to the satisfaction of the customer within the SLA
  • On site call outs only where absolutely required and approved (by Line Manager & customer)
  • Improve/create customer documentation
  • Proactive preventative maintenance on customer networks
  • Identify opportunities with existing customers for additional services/equipment/consultancy
  • Promote the Precept brand as much as possible
  • Online (social media/email) marketing/telesales generate sales leads Attend pre sales meetings Attend customer review meetings
  • Become a subject matter expert on Precept services Keep abreast of new technology/solutions/methods and make suggestions to improve Precepts approach

Systems/technology in use:

  • Windows server & Small Business Server MS Exchange server
  • Cloud Hosted Microsoft Exchange Microsoft Office 365
  • Networks and Cloud managed firewalls
  • Antivirus - BitDefender/Trend AV/Avast/AVG Cloudcare, Trend, Symantec Remote Access Utilities Logmein.com, Teamviewer, MS Remote Desktop
  • Precepts own in house systems based onLinux, DRBD, Opensense. TakeControl, think Backup, think MailGuard, thinkSMS, webhosting (ispconfig)
  • Desirable technology experience Cisco and major firewall experience

Desirable skills:

1. VMware and equivalent
2. Linux experience
3. Hardware maintenance
4. Web development using Wordpress or Wix

Preferred (but not required) experience:

IT Helpdesk Engineer: 1 year
 COVID-19 precaution(s): Remote interview process

Benefits:

  • Salary: £25,000.00 per year
  • Additional leave
  • Company events
  • Company pension
  • Discounted or free food
  • Employee discount
  • Free or subsidised travel
  • Life insurance
  • On-site parking
  • Private dental insurance
  • Private medical insurance
  • Referral programme
  • Wellness programme

Schedule 8 hour shift, Monday to Friday, Full time, On site

Supplemental pay types: Performance bonus

Ability to commute/relocate: Belfast: reliably commute or plan to relocate before starting work (required)

Education: Diploma of Higher Education (required)

Experience: IT support: 5 years (required)

For more information or to submit an application email: info@recruitmentpartnershipireland.co.uk

Recruitment Partnership UK & Ireland

About Recruitment Partnership UK & Ireland

Recruitment Partnership is a new dynamic Company established to recruit Candidates locally and globally. 

Summary:

Here at Recruitment Partnerships, we have experience as Qualified Solicitors covering UK Northern Ireland Wales, and Scotland Jurisdictions. Having run their own Retail Businesses and Healthcare we found a passion in recruitment and wanted to make it so much easier for employers to get staff quickly, and smoothly with a goal to always find the right fit.  

Due to the staffing shortage and having worked with the home office in employing staff to the UK and Northern Ireland, we are prolific with the Policies and Procedures around ensuring all systems are put in place for permanent staff.

What we will do:

* We can help to set you up with the Home Office for a licence.

* Full Employment checks, DBS, checks, vetting interviews recorded, etc.

* Source candidates locally and Globally for all positions

* Assist with Home Office complexities offering step by step process from Door-to-Door employment

* Provide full Vetting, Interviews, Health questionnaires, Contracts, offer letters, and reference requests to take the pressure away and let you focus on the main element of running your business and supplying permanent staff to ensure continuity of employment and a happier workforce.

* We also offer Business planning tools.

We will manage the candidate onboarding until arrival in the UK and will arrange NMC App Fee, CTB, Medical EXAMINATION, TB Test, Travel insurance, and Training.

We have offices in Tyrone, London, Nigeria, Dubai, and the Philippines and have an extensive wealth of knowledge in International Recruitment.

Industry
Consulting & Advisory
Company Size
1-10 employees
Headquarters
Moy, GB
Year Founded
Unknown
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