📍 Port Melbourne (transitioning to Heatherton in late 2026)
💼 Full-time | Permanent
We have an exciting opportunity for a National Stores Senior IT Engineer to join the Total Tools & Hardware Group Team (Metcash) team. This role is responsible for leading and coordinating all technology requirements associated with new store openings, store refreshes and store transitions across our national network, while also providing senior technical support and guidance across stores, support teams and vendor partners.
Working closely with Network Development, IT Operations and external vendors, you'll play a critical role in ensuring store technology environments are delivered successfully and transitioned seamlessly into business-as-usual support.
This position will require regualr travel both locally so a drivers licence and reliable vehicle is essential. You will be required to travel interstate approx 15-20 times per year.
You'll be a hands-on technology professional who enjoys combining technical expertise with stakeholder engagement and project delivery.
✅ Strong customer service and support experience
✅ Experience working within Microsoft 365 environments
✅ Equipment provisioning, setup and deployment experience
✅ Basic networking and troubleshooting skills
✅ Experience supporting both onsite and remote users
✅ Experience coordinating technology rollouts or infrastructure projects advantageous
✅ Pronto ERP experience highly regarded
We're proud to offer a workplace that supports your wellbeing, growth and success:
🏖️ Extra Leave: Enjoy a 5th week of annual leave, 2 wellbeing days and 1 volunteer day annually
📚 Career Growth: Access learning, development and career progression opportunities
👶 Parental Leave: 12 weeks of gender-neutral paid parental leave for primary carers
🌈 Inclusive Culture: Proud Bronze Employer for LGBTQ Inclusion
⚖️ Gender Equity: Gender pay gap under 5%
🧠 Wellbeing: Gold accreditation by Mental Health Australia
🏡 Flexibility: FlexReady accredited workplace
💸 Team Member Benefits: Exclusive discounts through the Our Local app
If you're looking for a role where you can combine technical expertise, project delivery and stakeholder engagement while helping shape the technology experience across our national store network, we'd love to hear from you. Apply now! ✨
This role is being managed directly by our internal Talent Acquisition team. We respectfully request that recruitment agencies do not submit profiles or make contact regarding this opportunity.
#LI-KB1
At Metcash, we’re the power behind an independent Australia & New Zealand. From the humble origins of our first family-owned corner store in 1927, we’ve been backing independents and strengthening the communities they operate in for almost 100 years. With a national network of more than 10,000 independent retailers and a further 90,000 wholesalers, we’re the driving force behind local, family-owned businesses – sticking up for the little guys and helping them become the best stores in town. And while we may be large in size, we’ll always be locals at heart.
Today we’re Australia and New Zealand’s leading independent retail partner and wholesaler in food, liquor and hardware. We have over 80 years of experience supporting and championing the interests of independent grocery, liquor and hardware sectors. Headquartered in Sydney, our world class distribution facilities across the country allow us to operate on a huge scale to unite Australia's independent grocers, delivering products to more than 10,000 retail premises and a further 90,000 wholesale customers across the food, grocery, liquor and hardware markets. Our network of Successful Independents includes a large portfolio of brands such as IGA, Foodland, Mitre 10, Home Timber & Hardware, Cellarbrations and the Bottle-O.
At Metcash we have a single purpose - Successful Independents - it is at the heart of everything we do. Success starts with our people. Employing over 6,000 people, Metcash champions the interests of the independent retail industry. We are a team of people who are resilient and empowered, who take initiative and pride in their work and above all operate with integrity. Our core operations are key to providing our customers and retailers with merchandising, operations and marketing support through our strong retail brands.
Whilst we operate on a huge scale, we think big but we act local. We believe that independence is worth fighting for and this is at the core of our business divisions.
