Job Description

EnerSys is a global leader in stored energy solutions for industrial applications. We have over thirty manufacturing and assembly plants worldwide servicing over 10,000 customers in more than 100 countries. Worldwide headquarters are located in Reading, PA, USA with regional headquarters in Europe and Asia. We complement our extensive line of Motive Power and Energy Systems with a full range of integrated services and systems. With sales and service locations throughout the world, and over 100 years of battery experience, EnerSys is the power/full solution for stored DC power products.

Motive Power applications include industrial lift trucks and pallet jacks, rail equipment, mining equipment, and airline ground support equipment. Some of the motive power brands include Hawker, Ironclad, General Battery, and Fiamm. Wherever there is a need for motive power, EnerSys offers the perfect energy solution.

Job Purpose

Join us as an IT Support Specialist and become part of the EMEA IT team In this role, you will provide technical support, troubleshoot IT issues, and help ensure the smooth operation of our systems and services.

Essential Duties and Responsibilities

• First line IT Support Specialist in the IT Support Team EMEA.
• Consulting with IT managers and other departments as required.
• Providing IT assistance to staff and customers.
• Training end-users on hardware functionality and software programs.
• Resolving logged errors in a timely manner.
• Configuring Microsoft Windows systems and software used in the corporation.
• Updating computer software as well as upgrading hardware and systems.

Qualifications

• A professional level of spoken and written English is necessary.
• Experience as an IT Support Specialist.
• Exceptional ability to provide technical support and resolve queries.
• Knowledge of computer hardware, software and networks.
• Ability to determine IT needs and train end-users.
• Good analytical and troubleshooting skills (deep knowledge in Microsoft Windows 11; basic in Windows Server, Active Directory, networking)
• Excellent Communicator, strong organizational skills, ability to work under pressure.
• Graduate in the field of IT or similar – we also welcome students from the last grade of technical studies.
• ITIL qualifications an advantage.

We offer

• An opportunity to work in an international environment where English is used on a daily basis
• Flexible working hours
• A hybrid work model
• Professional development opportunities (training sessions, online courses, certifications)
• Language courses
• Performance-based bonuses
• Mental health support and wellbeing programs
• An employee benefits package e.g.
  • private healthcare plan
  • holiday bonus
  • multisport card

EnerSys provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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We use artificial intelligence to screen, assess and select applicants for open positions, including for the purposes of reviewing and ranking application materials and scoring answers to application questions. Accordingly, decisions about your application and eligibility for employment with EnerSys may be made based exclusively on the automated processing of the personal information that you submit in your application materials.