Job Description

At Sonova, everything we build ultimately serves one purpose: improving the lives of people with hearing impairments. Behind every system, process, and release, there is a person who relies on our technology to reconnect with the world around them. As we transform our global IT and quality landscape into one integrated, collaborative operating model, this role plays a key part in ensuring that our SAP solutions are not only technically sound—but reliable, compliant, and trustworthy.

As Senior IT Quality Manager, you operate at the intersection of development, architecture, and quality governance, shaping how we design and deliver systems in a highly regulated environment. Your work directly contributes to ensuring that what we deliver meets the highest standards—because for our customers, quality is not optional. Working with international teams across Switzerland, Europe, the US, and Asia, you will help drive consistency, transparency, and continuous improvement in how we build and validate our systems. If you are looking for a role where your work has real-world impact beyond IT, and where quality directly translates into better outcomes for people, this is the opportunity.

More about the role :

Development Quality Assurance

• Review and approve development, customizing, and solution architecture deliverables.
• Assess SAP developments including ABAP, CDS Views, RAP, Fiori/UI5, OData, BTP extensions, APIs, and integrations.
• Define, maintain, and enforce development standards, coding guidelines, and best practices.
• Identify technical risks and improvement opportunities to ensure scalable and maintainable solutions.

Release & Change Governance

• Act as an independent quality gate for transports, changes, and releases.
• Review and approve release documentation within SAP ALM / Cloud ALM.
• Support Go/No-Go decisions based on quality, risk, and compliance considerations.
• Ensure adherence to global change management and release processes.

Quality & Compliance Ownership

• Ensure compliance with ISO 13485, MDR, FDA, and internal quality standards.
• Drive risk-based validation approaches aligned with CSV and CSA principles.
• Review and approve validation deliverables and release evidence.
• Promote efficient, compliant, and value-driven documentation practices.

Continuous Improvement & Advisory

• Identify and address weaknesses in development, architecture, release, and validation processes.
• Coach development teams on modern SAP development practices and compliant delivery approaches.
• Contribute to the evolution of SOPs, Work Instructions, standards, and methodologies.
• Drive continuous improvements across the SAP application lifecycle and delivery processes.

More about you :

• Solid experience in SAP environments (ERP / S/4HANA), including custom development and integration scenarios
• Strong technical background in relevant technologies such as ABAP, SQL, Java, and object-oriented programming
• Good understanding of integration technologies and protocols (e.g. RFC, IDoc, XML, EDI)
• Proven experience across end-of-end SAP project lifecycles (design, build, test, release, operate)
• Familiar with Agile and hybrid delivery models, with the ability to operate effectively in structured (SOP-driven) environments
• Experience in regulated environments or exposure to quality/compliance frameworks is a strong advantage
• Demonstrated ability to drive and support process and organizational change in complex IT landscapes
• Strong analytical and conceptual thinking, with the ability to assess risks, challenge solutions, and propose improvements
• Confident communicator with the ability to engage stakeholders across IT, Quality, and Business functions
• Self-driven, structured, and outcome-oriented, with the ability to operate independently in a global environment
• Strong collaboration mindset combined with assertiveness where quality and compliance are at risk
• Fluent English

More about what we offer :

As one of the world’s leading hearing care providers headquartered in Switzerland, we’re committed to building an inclusive culture. We want to create an environment where you can balance a successful career with your commitments and interests outside of work, through our flexible hybrid working model. We offer a wide range of training opportunities for both your professional and personal development, and there are exceptional growth opportunities with individual development plans.