Job Description

As a global leader in facilities services we connect people and places to make the world work better. Whether directly or indirectly, you’ll play a vital role in supporting our placemakers in delivering exceptional workplace experiences for our customers. Together, we make space for people and businesses to thrive.

Location: Warsaw Poland

Language: English

Main purpose of the position:

The Senior IT Project Manager leads complex, multi‑disciplinary projects across infrastructure, cloud, and enterprise technology domains. This role is responsible for driving end‑to‑end delivery, ensuring alignment with architectural standards, managing risks, and coordinating cross‑functional teams to deliver scalable, secure, and resilient technology solutions.

Key expectations:

You will be responsible for delivering predictable, high‑quality outcomes across complex infrastructure and cloud projects in a global, matrixed environment. This role requires a proactive and structured approach to navigating cross‑functional teams, aligning technical and business stakeholders, and managing competing priorities across regions.

A key expectation is maintaining strong project governance - introducing and embedding consistent practices that ensure transparency, accountability, and effective decision‑making throughout the project lifecycle. You should bring solid technical understanding of either cloud platforms or core infrastructure services to support informed discussions with Technical Leads and steer delivery effectively.

As a change leader, you will guide teams through technology transformation, ensuring operational readiness and measurable business value. Success in this role requires proven experience managing complex IT projects (preferably within infrastructure, cloud, or enterprise platform domains) paired with strong stakeholder engagement skills and familiarity with change management. Experience establishing governance frameworks is essential, and a project management certification is preferred.

What you’ll do:

• Lead full project lifecycle for infrastructure and cloud initiatives (e.g., data center modernization, migrations, network upgrades, cloud deployments).
• Drive project planning including scope, timeline, resource planning, budgets, and measurable outcomes.
• Manage delivery across internal teams and external vendors, ensuring accountability and quality.
• Mitigate project risks and dependencies, escalating proactively when delivery or operational stability is at risk.
• Ensure compliance with security, privacy, and architectural standards across all project phases.
• Coordinate technical discussions with architects, engineers, and product stakeholders to ensure feasible and high‑quality solutions.
• Prepare executive‑level reporting, summarizing progress, decisions, risks, and financials.
• Improve delivery processes, driving standardization, documentation, and continuous improvement across infrastructure programs.

• Oversee transition to operations, ensuring complete handover of support documentation and operational readiness.

Who you’ll work with:

• Country and Group leadership and stakeholders
• Programme leadership and stakeholders
• Project teams inside and outside of IT Department
• Infrastructure and Application Owners
• Finance Team

Key qualifications:

• 10+ years of IT project management experience with a focus on infrastructure, cloud, or enterprise platforms.
• Proven experience leading large, multi‑region or multi‑vendor technology projects.
• Strong financial management skills (forecasting, capex/opex, vendor contracts).

• Expertise in project management methodologies (Waterfall, Agile, hybrid).

• Advanced communication skills with the ability to present to senior leadership.

• Solid understanding of:
  - Cloud platforms (Azure, AWS, or GCP)
  - Servers, storage, virtualization
  - ITSM and operational readiness

Nice to have:

• PM certifications such as PMP, PRINCE2, Agile/Scrum, or equivalent experience.
• Solid understanding of
  - Enterprise networking and security
  - Identity and access management
• Background in cloud migration programs or data center exit initiatives.
• Familiarity with enterprise architecture frameworks.
• Technical certifications (e.g., Azure/AWS fundamentals or architecture).

Personal skills you excel:

• Excellent communicator with the ability to influence and engage diverse stakeholders.
• Highly organized and detail-oriented, with strong problem-solving skills.
• Comfortable working across time zones and cultures.
• Collaborative mindset with a focus on delivering value and results.

Why ISS

At ISS, we are more than just a service provider of cleaning, food, workplace and technical services, we are a partner in our customers’ success. By creating exceptional service moments and transforming workplaces into spaces where employees feel valued, engaged and productive, we enhance productivity and help our customers to attract talent and grow their businesses. This begins with our own people through training, career development, and a supportive culture – empowering them to deliver outstanding service. We know that when our people thrive, they create spaces where our customers’ employees and businesses thrive too.

ISS is a Place to Be You.

Be who you are. Become what you want. Be part of something bigger.

Become more. Become ISS.

How you’ll apply

Apply directly via the link on this page by submitting a cover letter, CV and other relevant documents for the position you are applying for.

We look forward to receiving your application as soon as possible.

ISS seeks to BE a place of belonging and CREATE places where every person is welcomed, embraced, and valued for exactly who they are. Places where people feel safe, respected, represented, and supported as their authentic selves.
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