Fresha

Senior IT Ops Engineer

Fresha  •  London, GB (Hybrid)  •  2 days ago
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Job Description

The AI-powered OS for beauty, wellness and self-care
About Fresha

Fresha is the AI-powered operating system for the global beauty, wellness and self-care industry, connecting and powering everything from salons and barbers to spas, medspas, fitness studios and health practices.

Trusted by millions of consumers and businesses worldwide. Fresha is used by 140,000+ businesses and 450,000+ stylists and professionals worldwide, processing over 1 billion appointments to date.

The company is headquartered in London, United Kingdom, with 15 global offices located across North America, EMEA and APAC. Fresha allows consumers to discover, book and pay for beauty and wellness appointments with local businesses via its marketplace, while beauty and wellness businesses and professionals use an all-in-one platform to manage their entire operations with an intuitive business software and financial technology solutions.
Fresha’s ecosystem gives merchants everything they need to run their business seamlessly by facilitating appointment bookings, point-of-sale, customer records management, marketing automation, loyalty, beauty products inventory and team management.
The consumer marketplace unlocks revenue potential for partner businesses by leveraging the power of online bookings and automated marketing through mobile apps and advanced integrations with major tech brands including Instagram, Facebook and Google.
Given our exciting and progressive growth plans, we are seeking an exceptional Senior IT Operations Engineer to join our global business.
Reporting directly to the IT Manager and working collaboratively with the Security and Compliance teams, you will be accountable for enabling our international workforce to do their jobs effectively through reliable IT infrastructure and support, ensuring compliance with company and security standards at Fresha. 
This is a great opportunity for someone looking to work in a fast-paced and dynamic environment who enjoys working autonomously, likes to take on challenges, and wants to make a meaningful impact.
To foster a collaborative environment that thrives on face-to-face interactions and teamwork, this role will be based in our dog-friendly office 5 days per week in London

What you will be doing

  • Support and maintain our ISO27001-certified environment, ensuring continuous compliance
  • Support employee onboarding and offboarding processes, including device setup and account management.
  • Manage global laptop deployment and hardware provisioning for employees worldwide.
  • Maintain network connectivity and infrastructure across multiple sites
  • Assist with security investigations and incident response activities
  • Resolve IT issues and provide technical support within office environments
  • Collaborate closely with security, compliance, and other technical teams
  • Coordinate with vendors and suppliers to procure office technology and IT equipment
  • Establish and maintain meeting room technology standards across all locations
  • Monitor and optimise IT systems' performance and reliability
  • Maintain documentation of IT processes, procedures, and inventory

    • This list is not exhaustive, and there may be other activities you are required to deliver. 

What we are looking for

  • 4+ years of experience in IT operations or similar technical role
  • Experience with Google Workspace administration and Slack management
  • Experience in fast-growing technology companies
  • Ability to code and use AI tools extensively for automation and efficiency
  • Strong understanding of information security frameworks, particularly ISO27001
  • Experience with enterprise device management and deployment at scale
  • Knowledge of networking fundamentals and troubleshooting
  • Familiarity with security tools and incident response procedures
  • Experience supporting remote and hybrid work environments
  • Strong vendor management and procurement skills
  • Excellent problem-solving and communication abilities
  • Ability to work across multiple time zones and support global operations

Added bonus

  • Experience with cloud platforms (AWS, Azure, GCP)
  • Knowledge of compliance frameworks beyond ISO27001

    • At Fresha, we value passion and potential as much as specific skills. If you're enthusiastic and eager to learn, we encourage you to apply, even if you don't meet every listed requirement. We believe in fostering growth and providing the support needed for you to excel in your role. 

Interview Process

  • Screen call - Video call with a member from the Talent Team - 30 - 60 minutes
  • 1st stage - Technical Video call/In-person interview with our VP of Security, IT & Compliance plus a member of the engineering team - Up to 1 hour
  • Final stage - Video call/In-person meet with our CTO - up to 1 hour

    • We aim to complete the entire interview process and deliver feedback within 4 weeks. 
    Every job application received is reviewed manually by our talent team. While we strive to assess applications within 7 days, the sheer volume of talented individuals expressing interest may occasionally extend this timeframe
Inclusive workforce
At Fresha, we are creating a culture where individuals of all backgrounds feel comfortable.
We want all Fresha people to feel included and truly empowered to contribute fully to our vision and goals. Everyone who applies will receive fair consideration for employment.
We do not discriminate based on race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying.
If you have any accessibility requirements that would make you more comfortable during the interview process and/or once you join, please let us know so that we can support you.
Fresha

About Fresha

Fresha is the world’s leading marketplace platform for the beauty, wellness, and self-care industry, trusted by millions of consumers and businesses worldwide.

For consumers, Fresha offers a seamless way to discover, book, and pay for beauty and wellness services with top local professionals. For businesses, Fresha provides an all-in-one platform that streamlines operations, from appointment management to client engagement, helping them grow effortlessly with powerful business software, integrated payments, financial services and cutting-edge technology solutions.

Fresha’s comprehensive ecosystem empowers businesses and professionals with everything they need to operate seamlessly and efficiently. From appointment bookings, point-of-sale, client management, and marketing automation to loyalty programs, inventory management, and team coordination, Fresha provides an all-in-one solution designed to drive business growth.

Fresha’s consumer marketplace helps businesses unlock their full revenue potential by maximizing online bookings and leveraging automated marketing tools. Through seamless integrations with major platforms like Instagram, Facebook, and Google, businesses can attract more clients while Fresha’s mobile apps ensure a smooth booking experience.

Today, 130,000+ businesses and 500,000+ professionals rely on Fresha, with over 1 billion appointments processed to date. Headquartered in London, United Kingdom, Fresha has a global presence with offices in New York City, Orlando, Vancouver, Madrid, Paris, Amsterdam, Warsaw, Sydney, Singapore and Dubai.

Industry
IT & Software
Company Size
501-1,000 employees
Headquarters
London, GB
Year Founded
2015
Website
fresha.com
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