Job Description

Job Title- Senior IT Operations & Security Administrator

Department- Systems & Technology

Reports to- Chief Technology Officer

Location- Plano, TX

Who we are-

Founded in 1995, Elevate Aviation Group is the parent organization uniting Elevate Jet, Private Jet Services (PJS), and Elevate MRO under one standard of aviation excellence. We operate in the space between small operators and faceless corporations – large enough to deliver global capability, yet agile enough to provide true personal service. As we enter our fourth decade, we’re revolutionizing how we approach the market, combining decades of operational expertise with modern technology to deliver certainty, safety, and seamless experiences across every stage of private aviation – from charter to acquisition, management, and maintenance.

The Role

As our Senior IT Operations and Security Administrator, you will be the single, accountable owner of our technology environment. You will build and deploy our computers, administer and secure our systems and office networks, and create the processes that keep IT running smoothly. This is a hands-on, onsite role in Plano with broad scope and real influence.

What You'll Do

• Administer Google Workspace, including identity, access policies, and security settings
• Build, deploy, and manage desktops and laptops, including device management and inventory
• Maintain office networking, including firewalls, switches, wireless, and VPN
• Lead our security program: MFA, endpoint protection, vulnerability management, and incident response
• Create and document IT processes for onboarding, offboarding, procurement, and change management
• Own backups, disaster recovery, and continuity planning
• Serve as the escalation point for support issues and work with vendors on IT needs
• Automate routine tasks with scripting
• Join a rotating on-call schedule for critical systems

Requirements

What you Bring

• 8+ years of broad IT experience across systems administration, infrastructure, support, and security
• Hands-on experience building and deploying desktops and laptops
• Deep Google Workspace administration experience, or a comparable cloud productivity suite
• Working knowledge of office networking and security fundamentals
• Experience creating and managing IT processes, plus scripting or automation
• Strong troubleshooting skills and clear communication with non-technical colleagues
• Bachelor's degree in a related field, or equivalent practical experience
• Ability to work onsite in Plano, TX and be reachable for after-hours critical issues

Nice to Have

• Certifications such as CompTIA A+, Network+, Security+, CISSP, or Google Workspace administrator
• Experience in a regulated or safety-sensitive operation, such as aviation

Work Environment

This is an onsite role in Plano, with occasional after-hours work. It involves lifting up to 50 pounds, working in network closets, and reaching under desks to connect equipment.

Benefits

Medical, dental, and vision insurance; employer-paid life and AD&D insurance; employee assistance program; 401(k) with employer match; vacation and paid holidays.

Work Authorization

U.S. work authorization is a precondition of employment. Applicants must be authorized to work for any employer in the U.S., both now and at all future times. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Equal Opportunity

EAG is an equal opportunity employer. We make employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law. Reasonable accommodations are available upon request.