Job Description

About Chatters
We are the leading beauty hair retailer and salon in Canada. With over 115 locations and a catalog of 6,000+ products, we are on a mission to make our clients and customers look and feel their best. At Chatters, we are transforming how Canadians experience beauty — blending in-salon expertise, retail convenience, and ecommerce innovation. As we grow, we are evolving our supply chain to deliver faster, smarter, and more efficiently to our customers and partners across the country.

We are seeking a highly experienced and strategic Senior IT Manager, ERP, Data and Systems to lead the planning, implementation, and ongoing management of enterprise technology platforms. This role is responsible for ensuring that enterprise systems support business objectives, drive operational efficiency, and scale with organizational growth.
The ideal candidate brings strong leadership, technical expertise, and experience managing complex system environments such as ERP, CRM, and other business-critical platforms.

Key Responsibilities

• Lead the strategy, roadmap, and lifecycle management of enterprise systems (e.g., ERP, CRM, HRIS).
• Oversee system implementation, upgrades, integrations, and migrations.
• Collaborate with business stakeholders to align technology solutions with organizational goals.
• Manage and mentor a team of system administrators, analysts, and developers.
• Ensure system performance, reliability, security, and compliance with regulatory requirements.
• Establish governance frameworks, best practices, and standard operating procedures.
• Manage vendor relationships, contracts, and third-party service providers.
• Develop and manage budgets, forecasts, and cost optimization strategies.
• Drive continuous improvement and innovation across enterprise platforms.
• Lead incident management, risk mitigation, and disaster recovery planning.

Projects, Enhancements & PMO Support

• Support data migrations, system upgrades, and new implementations
• Contribute to continuous improvement initiatives and automation opportunities
• Align with PMO governance on timelines, risks, and deliverables

Business Collaboration

• Work closely with Merchandising, Marketing, Supply Chain, Operations, and IT
• Ensure timely and accurate data setup to support campaigns and operations
• Provide guidance on data standards and best practices
• Support consistent omnichannel customer experience

Qualifications

• Qualifications
• Bachelor’s degree in Information Technology, Computer Science, or a related field (Master’s degree considered an asset)
• 5+ years of experience in enterprise systems, IT leadership, or solution architecture roles, ideally within retail or multi-location environments
• Hands-on, proven experience with Microsoft Dynamics 365 Business Central
• Strong experience with AL / C/AL development and customization within Business Central
• Demonstrated experience working as a technical lead or solution architect, with ownership of system design, integrations, and architecture decisions
• Strong understanding of ERP, POS, and eCommerce ecosystems (Business Central, Magento or similar platforms) and how they integrate end-to-end
• Experience with cloud environments (Azure preferred; AWS or Google Cloud also considered) and system integration architecture
• Strong proficiency in Excel; experience with SQL and Power BI/Tableau considered strong assets
• Solid understanding of retail systems, data flows, and operational processes across multi-store environments
• Strong analytical, troubleshooting, and problem-solving skills with the ability to translate business needs into technical solutions
• Excellent communication skills with the ability to work cross-functionally with both technical and non-technical stakeholders
• Ability to manage multiple priorities in a fast-paced, retail-driven environment

Why Chatters

• Competitive medical and dental benefits
• Employer RRSP contributions
• Deep discounts on the best professional beauty products and services.
• Growth opportunities in a dynamic, proudly Canadian organization, with endless room to grow your career

Ready to help us build the future of beauty? If you’re resourceful, outgoing, and ready to work hard in a fun environment, we want to hear from you!

How to Apply
Ready to join our community? Submit your online application and check us out at https://chatters.ca/

This is a hybrid opportunity (4 days in office)

Starting salary for this position: $120,000

Chatters prioritizes diversity, equity and inclusion because we know it will make our company a better place to work and shop. We are committed to creating accessible environments for our team members, candidates, and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.