Job Description

Key Responsibilities

• Global Team Leadership: Manage, mentor, and develop a globally distributed IT team with direct reports in multiple countries. Foster a highly engaged, collaborative, and high-performing team culture.

• SaaS Ecosystem Management: Oversee the strategy, administration, and optimization of our core SaaS applications, with deep expertise in Okta, Google Workspace, and Slack.

• macOS Endpoint Governance: Provide strategic oversight and direction for our macOS-first endpoint environment. Directly manage, support, and guide an IT/Endpoint specialist who plays a key role in MDM administration, ensuring seamless deployment, patching, compliance, and end-user experience.

• Security & Compliance: Embed a security-first mindset into all IT operations. Partner with InfoSec teams to enforce access controls, identity management (IAM), and endpoint security standards.

• Customer Service Excellence: Champion a culture of exceptional IT support and customer service for all internal employees, ensuring SLA targets are met and user friction is minimized.

• Autonomous Operations: Operate as a self-starter who proactively identifies infrastructure gaps, initiates projects, and drives them to completion with minimal oversight from senior leadership.

• Strategic Decision-Making: Evaluate complex technical and personnel challenges, making tough decisions when necessary to protect the business and optimize team performance.

Qualifications & Skills

• Experience: Several years of progressive IT experience, with serveral years in a senior leadership or management role.

• SaaS Expertise: Proven, hands-on experience administering and architecting environments built on Okta & Google Workspace

• Endpoint Governance: Strong experience overseeing enterprise macOS environments managed via MDM (specifically JAMF), with the ability to manage, evaluate, and guide direct reports who handle hands-on system administration.

• Global Management: Demonstrated success in leading, motivating, and evaluating remote direct reports across different time zones and cultures.

• Security Acumen: Strong understanding of Zero Trust architecture, identity lifecycle management, and endpoint security best practices.

• Soft Skills:

• Stellar attitude with a resilient, solution-oriented mindset.

• Exceptional communication skills, capable of translating technical jargon into business value.

• Strong emotional intelligence and a track record of keeping teams motivated.

• High degree of autonomy and the courage to make difficult operational decisions.