Job Description

We have an exciting new role.....

Responsibilities for this role include but are not limited to:

We are seeking an experienced and commercially minded Senior IT Manager to lead the delivery of high-quality, business-critical IT services within a professional services environment.

This is a pivotal leadership role, acting as the bridge between the business, internal IT teams, and external suppliers. You will be responsible for ensuring the stability, security and performance of the firm’s technology landscape, while driving continuous improvement and innovation across IT services.

The Role
As Senior IT Manager, you will take full accountability for the operational delivery of IT services, leading a multi-disciplinary team across service desk, cloud, infrastructure and information security.
Key responsibilities include:
• Leading and managing IT teams to deliver a high-performing, customer-focused service
• Ensuring the stability, performance and security of all IT systems and infrastructure
• Owning IT service management processes (incident, problem, change and request) in line with ITIL best practice
• Defining and managing service standards and SLAs across internal teams and third-party suppliers
• Overseeing cloud infrastructure, networks, hardware and software environments
• Driving cyber security strategy, including threat mitigation, incident response, and business continuity planning
• Leading IT projects and continuous improvement initiatives to enhance service delivery and efficiency
• Managing supplier relationships, including contract negotiation and performance management
• Supporting budgeting, forecasting and cost optimisation across IT services
• Contributing to the development and delivery of the wider Technology & Innovation strategy

About You
You will be a confident and experienced IT leader, ideally from a legal or professional services environment, with a strong blend of technical expertise and commercial awareness.
You will bring:
• Proven experience leading and developing high-performing IT teams
• Strong technical knowledge across infrastructure, cloud technologies, and cyber security
• Experience delivering reliable, responsive, and customer-focused IT services
• A track record of managing suppliers and negotiating contracts effectively
• The ability to operate strategically while remaining hands-on where required
• Excellent communication skills, with the ability to translate technical concepts to non-technical stakeholders
• Strong organisational skills and the ability to prioritise in a fast-paced environment
Qualifications
• Microsoft Certified Professional (MCP) (desirable)
• Azure certifications (advantageous)
• ITIL certification (advantageous)
Why Join Us?
This is an opportunity to play a key role in shaping and delivering a modern, secure and forward-thinking IT function within a collaborative and ambitious organisation. You will have the autonomy to lead, influence and drive meaningful improvements that directly impact the business

Hybrid working statement

You'll spend at least 60% of your working week in the office, though we know there is no one-size-fits-all and arrangements may vary from role to role. Our strong culture is founded on working together in the office, which we aim to maintain through our people being regularly co-located, working cohesively and in collaboration with one another.

A certified B Corp™

At Cripps, our purpose is to make a positive and lasting difference. It’s why we do what we do. In 2024, we became a certified B Corporation to make a legal and very public commitment that we mean what we say. As one of only a handful of UK B Corp law firms, we are held accountable to our social and environmental promises. We are transparent on what we are doing well and where we are falling short. We are excited about the opportunities this affords us to continually improve as a responsible, sustainable, and inclusive business. Come and join us to help solve real world problems, champion big ambitions, and make a personal impact on our people, our clients, our planet, and our communities.
Find out more here.Certified B Corporation™ | Cripps.