We are looking for a Senior Operations Analystto join our team, combining strong operational ownership with advanced data and facilitation skills.

This is a hybrid rolewhere you will play a key part in how the function operates—bringing structure, insight and pace. You will work closely with leadership and delivery teams to own operational processes, build data-driven insight, and lead key forums and workshops

This role is ideal for someone who enjoys variety, problem-solving and influence, and is equally comfortable working with data, improving processes, and engaging stakeholders.

What You’ll Be Doing

Operational Ownership & Delivery

• Own and drive a range of operational activities across the function, ensuring work is prioritised and delivered effectively

• Identify inefficiencies and lead improvements to processes, tools and ways of working

• Provide structure, clarity and follow-through across initiatives and day-to-day operations

Data, Modelling & Insight

• Build and maintain robust Excel-based data modelsto support operational decision-making

• Develop and enhance dashboards (Power BI / Excel)that provide clear, actionable insight

• Analyse trends across performance, capacity, and delivery, translating data into meaningful recommendations

• Ensure reporting is accurate, consistent, and aligned to business needs

Operational Rhythm, Governance & Controls

• Lead the preparation and facilitation of weekly, monthly and quarterly operational forums

• Produce high-quality packs, track actions, and ensure clear outcomes and follow-through

• Maintain key artefacts such as RAID logsandRACIs and process documentation

• Support audit readiness, controls, and governance activities

Workshops, Facilitation & Engagement

• Lead and facilitate workshops, meetings and operational forums, ensuring engagement and clear decision-making

• Work with stakeholders to define problems, structure discussions and drive outcomes

• Support team engagement initiatives such as offsites, town halls and retrospectives

• Deliver clear, concise communications to a range of audiences

Improvements & Initiatives

• Lead or coordinate small projects and operational improvement initiatives

• Track milestones, risks and dependencies to maintain momentum

• Contribute to broader initiatives such as workforce planning, onboarding improvements and capability uplift

Financial & Workforce Support

• Support budget tracking, forecasting and cost oversight

• Assist with resource planning, utilisation tracking and workforce reporting

• Coordinate recruitment and onboarding activities as part of operational workflows

What We’re Looking For

Skills & Experience

• Advanced Excel skills, including data modelling, complex formulas, and data transformation

• Experience building dashboards and reports (Power BI or similar)

• Strong analytical capability, with the ability to translate data into insight and recommendations

• Experience working in operations, business management, or delivery support environments

• Proven ability to manage multiple priorities and deliver end-to-end outcomes

• Experience supporting or leading process improvements or small initiatives

Interpersonal & Facilitation Skills

• Confident facilitating meetings, workshops and operational forums

• Strong communication skills, with the ability to engage and influence stakeholders at all levels

• Able to build relationships quickly and work effectively across teams

Ways of Working

• Highly organised, structured and detail-oriented

• Logical, analytical thinkerwho can break down complex problems into clear actions

• Proactive and solutions-focused, with a strong sense of ownership

• Comfortable working with ambiguity and driving work forward independently

Why Join Us?

• Opportunity to play a central role in shaping how the function operates

• High visibility role working closely with leadership

• A varied position combining operations, data, and stakeholder engagement

• Chance to drive real improvements and make a measurable impact

Ideal Candidate Profile

You are someone who:

• Enjoys working with data but doesn’t want a purely technical analyst role

• Is confident using Excel to build models and solve problems

• Can step into a room, facilitate discussions, and drive outcomes

• Brings structure, clarity and momentum to ambiguous situations

• Takes ownership and sees work through to completion