Job Description

Senior IT & Cybersecurity Managed Services Manager

Department

IT & Cybersecurity Managed Services

Reports To

Director – Technology Services

Location

Offshore will be supporting a client in Jedah, he has to stay for at least one month in Jedah , then will be travelling once a month to the client.

A senior, hands-on IT & Cybersecurity Managed Services Manager responsible for independently solving complex technical issues, managing enterprise clients, and leading end-to-end service delivery. The role requires a professional capable of troubleshooting, managing escalations, leading a technical team, handling vendors, and presenting executive-level reports with clarity and maturity.

Key Responsibilities

Act as L2/L3 escalation authority and personally resolve critical IT and security issues

Perform hands-on troubleshooting of network, firewall, security, and infrastructure incidents Lead IT & Cybersecurity Managed Services operations ensuring SLA and KPI compliance Manage and mentor a team of up to 10 engineers

Handle enterprise client interactions with professionalism and ownership

Independently create and present monthly executive-level service and security reports Lead service transitions, operational projects, and continuous improvement initiatives

Manage vendors and third-party partners, including escalations and performance reviews

Mandatory Technical Expertise (Hands-On)

Networking – L2 & L3

Enterprise switches and routing

VLANs, Trunking, STP, Inter-VLAN routing OSPF, BGP fundamentals, NAT, QoS

Network performance and packet-level troubleshooting

Firewall & Network Security (Expert Level)

FortiGate Firewalls – Mandatory Policy and NAT troubleshooting IPSec / SSL VPN

UTM (IPS, Web Filtering, App Control) HA (Active-Passive / Active-Active)

Traffic flow debugging and log analysis

Requirements

IT & Cybersecurity

Active Directory, Microsoft Exchange

Server infrastructure (on-premises and cloud) SIEM, EDR, NDR, DLP, SOC operations

Vulnerability assessment and remediation tracking ITIL Incident, Problem, and Change Management

Reporting & Client Governance

Prepare monthly executive dashboards and reports covering: SLA and KPI performance

Incident and RCA summaries

Security posture and risk trends Service improvement roadmap

Lead service review and governance meetings with senior stakeholders

Required Certifications

Mandatory / Strongly Preferred

Fortinet NSE 4 / NSE 5 / NSE 7 Cisco CCNA or CCNP

ITIL Foundation

Preferred (Value Add)

Fortinet NSE 8

CompTIA Security+ CEH

Microsoft (Windows Server / Azure) PMP or PRINCE2

Ideal Candidate Profile

7–10 years of hands-on enterprise experience Technically strong and client-mature

Capable of working independently with minimal supervision

Comfortable owning issues, people, vendors, and outcomes

Able to communicate technical topics clearly to executive stakeholders

Employment Type

Full-time

Application Process

Submit a detailed resume and relevant certifications to [insert email or application link]. Shortlisted candidates will be contacted for technical and leadership interviews.

Arabia is a leading provider of IT and Cybersecurity Managed Services, delivering enterprise- grade solutions that ensure operational excellence, security resilience, and client satisfaction. The organization values technical expertise, accountability, and continuous improvement in every engagement.