Job Description

The following challenges await you:

• Shape the Future of Customer Engagement with AI & Microsoft Cloud. At Heraeus, we are evolving our digital customer landscape beyond traditional CRM. By combining Microsoft Dynamics 365 with emerging AI capabilities (e.g., Copilot, automation, and data-driven insights), we are redefining how we interact with our customers across all channels.#
• Act as a key contributor within the Heraeus IT team, working closely with business and IT stakeholders to design and evolve customer-facing solutions across Dynamics 365 (Sales, Customer Service, Customer insights-journey) and digital channels (e.g., portals).
• Identify and shape innovation use cases, especially leveraging AI capabilities (e.g., Microsoft Copilot, predictive analytics, automation) to enhance customer experience and operational efficiency.
• Drive end-to-end solution development, from requirements engineering to implementation, testing, and deployment, in close collaboration with IT leads and cross-functional teams.
• Take ownership of the cloud based-D365 platform administration in an integrated environment, ensuring stability, scalability, and continuous improvement.
• Proactively monitor system performance and adoption, using KPIs to continuously optimize processes and unlock business value.

Your profile:

• Ideal for professionals with ~5 years of Microsoft Dynamics 365 (CRM) in a functional or technical consulting/admin role who want to take the next step toward solution ownership and innovation leadership.
• Strong understanding of customer processes (sales, service, marketing)
• Experience with system integration and cross-module environments
• Interest and curiosity in AI, automation, and emerging Microsoft technologies (e.g., Copilot, Power Platform)
• Analytical mindset with the ability to translate business needs into scalable solutions
• Strong communication skills and a collaborative working style

What we offer:

• Attractive compensation - strong basic salary in line with the collective agreement for the chemical industry, annual one-time payments (vacation bonus, Christmas bonus, future bonus), time off for retirement and extension of the statutory nursing care insurance to include supplementary nursing care insurance
• Additional financial benefits - promotion of private pension plans, life phase account for paid time off (e.g. sabbatical, earlier retirement), subsidy for local public transport, discounts in many (online) stores
• Regulated working hours - 37.5 hours per week, time off for overtime, retirement leave, 30 days annual leave, special leave for special occasions
• Health & well-being - company medical service with comprehensive preventive medical check-ups, sports offers, social counseling and in-house employee canteen with freshly prepared meals every day

ReqID: 59317