Senior IT Business Analyst (Systems Operations Center) - (260008ON)
The position is visible to the hospital's business service lines and serves as a liaison between IT and those groups. This position also functions as a team member responsible for providing application(s) configuration support to enhance department's operational efficiencies/ workflow needs. Duties include:What You Will Do
Supports major enterprise applications and others as assigned.Leads design of business workflow in conjunction with the business units and provides guidance to Application Analysts in designing improved efficiencies, solving complex workflow issues and incorporating quality initiatives.Leads needs assessment, software design, implementation, support, and reporting.Leads unit and integrated testing of the software to ensure that the design objectives are met.Identifies complex testing scenarios, develops test scripts, and validates testing results.Maintains high degree of understanding of departments’ business processes.Owns specific functionality and processes; responsible for all configuration, testing, and communication regarding this functionality/process.Troubleshoots application issues, without assistance, to resolution.Troubleshoots system hardware, as needed.Partners with end users to understand workflow and business processes.Oversees system security for assigned applications.Manages Disaster Recovery and Back Up requirements for assigned systems and provides guidance to Applications Analysts in activities.Acts as the team project lead in partnership with the Project Management Office on all phases of a project; from scoping and design through implementation and transition to Operations.Mentors Application Analysts.Produces and maintains custom reports; maintains knowledge and experience with industry standard report writers such as Crystal Reports.Reviews and approves end-user training materials and participates in training efforts.Guides other team members to ensure high documentation standards.Leads escalation of issues with appropriate resources.Develops policies and procedures in collaboration with the business unit, other team members, and IT management team.Independently manages components of application upgrades, testing, troubleshooting, and support efforts.Supports/troubleshoots inbound/outbound interfaces as appropriate.Creates reports as needed and works problem tickets.Evaluates and maintains appropriate system documentation.Collaborates with other application and clinical analysts to ensure system integrations.Serves as primary customer contact for on and off hours application support (rotating schedule).Participates in change management activities to support successful system deployments and enhancements.Utilizes and maintains appropriate change control procedures and standards.Creates reports, dashboards, and other analytical tools to support customer base.Prepares detailed flowcharts/diagrams to assist with design decisions and problem analysis.Leads the design of business workflow in conjunction with the business departments; workflows will focus on improved efficiencies, as well as incorporating quality initiatives.Assists with data collection from business subject matter experts, to facilitate design which will represent an improved business workflow.Additional Responsibilities
Performs other duties as assigned.Complies with all policies and standards.For specific duties and responsibilities, refer to documentation provided by the department during orientation.Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.
High School Equivalent / GED (Required) andBachelor's Degree (Preferred)Work Experience
3+ years experience supporting applications (Required) andExperience in a healthcare setting is highly desired (Preferred) andExperience working with business applications such as: Epic Grand Central, Compass Rose, Cogito, Power BI, Logis (Dispatching System), Ryde Central (Patient Transport) (Required)Knowledge, Skills, & Abilities
Excellent written and verbal communication skills are. (Required proficiency)Ability to work in a team environment. (Required proficiency)Ability to function independently in a fast-paced environment. (Required proficiency)Ability to work with all levels of the organization. (Required proficiency)Knowledge of MS Office. (Required proficiency)Project management experience/skills. (Preferred proficiency)Business workflow redesign experience. (Preferred proficiency)Knowledge and experience with SQL based applications. (Required proficiency)Knowledge of LAN, DNS, and networking. (Required proficiency)Ability to work with servers and apply software upgrades. (Required proficiency)Knowledge of disaster recovery and backup procedures. (Required proficiency)Knowledge and experience with HL7 Interfaces. (Required proficiency)Knowledge of ITIL standards. (Preferred proficiency)Physical Demands
Standing OccasionallyWalking OccasionallySitting ConstantlyLifting Rarely 20 lbsCarrying Rarely 20 lbsPushing Rarely 20 lbsPulling Rarely 20 lbsClimbing Rarely 20 lbsBalancing RarelyStooping RarelyKneeling RarelyCrouching RarelyCrawling RarelyReaching RarelyHandling OccasionallyGrasping OccasionallyFeeling RarelyTalking ConstantlyHearing ConstantlyRepetitive Motions FrequentlyEye/Hand/Foot Coordination FrequentlyTravel Requirements
10%
: United States-Ohio-Shaker_Heights
3605 Warrensville Center Road
3605 Warrensville Center Road
Shaker Heights 44122
: Information Technology
: UHHS_Sys_Operations
: Full-time
: Regular - ShiftDays
: Standard
: Professional
: Yes, 10 % of the Time
Remote Work: No
: Sep 23, 2026, 7:48:04 PM
Founded in 1866, University Hospitals serves the needs of patients through an integrated network of 23 hospitals (including 5 joint ventures), more than 50 health centers and outpatient facilities, and over 200 physician offices in 16 counties throughout northern Ohio. The system’s flagship quaternary care, academic medical center, University Hospitals Cleveland Medical Center, is affiliated with Case Western Reserve University School of Medicine, Northeast Ohio Medical University, Oxford University and the Technion Israel Institute of Technology. The main campus also includes the UH Rainbow Babies & Children's Hospital, ranked among the top children’s hospitals in the nation; UH MacDonald Women's Hospital, Ohio's only hospital for women; and UH Seidman Cancer Center, part of the NCI-designated Case Comprehensive Cancer Center. UH is home to some of the most prestigious clinical and research programs in the nation, with more than 3,000 active clinical trials and research studies underway. UH Cleveland Medical Center is perennially among the highest performers in national ranking surveys, including “America’s Best Hospitals” from U.S. News & World Report. UH is also home to 19 Clinical Care Delivery and Research Institutes. UH is one of the largest employers in Northeast Ohio with more than 30,000 employees.
