Job Description

The Tribe

The COI (Customer Onboarding & Interaction) tribe contributes to the division strategy by delivering and supporting cost-effective, time-to-market solutions for digital customer experience through agile practices. The domain covers all aspects of the customer onboarding journey.

The Mission

Euroclear has launched the CIAM project to improve user experience by providing modern security solutions for managing identification and authorization across applications and services. This strategic initiative aims to deploy a single solution to replace existing CIAM applications across the group. The new platform will offer capabilities such as Smart Card, Federation, Fingerprints, FaceID, and SSO.

Business Analysis is key to gathering and detailing requirements for this solution.

Role Responsibilities

• Translate high-level business requirements into functional and technical specifications.
• Challenge and clarify needs with internal and external stakeholders.
• Identify, describe, and validate business solutions to meet end-user requirements.
• Document business requirements and produce Business Analysis and Impact Analysis.
• Support Product Owner in writing and prioritizing Product Backlog Items (PBIs).
• Ensure PBIs are clear and ready for development.
• Consider non-functional requirements (security, auditability, capacity, etc.).
• Analyze delivery impacts on internal teams and external clients; document operational changes (SOPs).
• Determine automation opportunities and integration with IT processes.
• Facilitate communication between business and IT communities.
• Share knowledge and contribute to the BA community of practice.
• Validate solution designs derived from business analysis.
• Support testing phases and production roll-out, including warranty.

Technical Skills

• Degree in Computer Science, Engineering, or related IT discipline.
• Experience in Identification and Authentication Management (IAM).
• Full software lifecycle experience: workshops, interviews, requirements modeling, transition planning.
• Strong knowledge of Agile principles and practices; experience with TFS (Team Foundation Server).
• Expertise in defining acceptance criteria for Epics, Features, User Stories, and PBIs.
• Understanding of capital markets, bond issuance workflows, settlement, custody, and related risks.
• SQL knowledge (ability to build queries using joins).
• Incident management and end-user support experience is a plus.

Soft Skills

• Excellent spoken English.
• Strong communication, interpersonal, and influencing skills.
• Problem-solving, analytical, and critical thinking abilities.
• Negotiation skills and ability to manage stakeholders.
• Excellent documentation and presentation skills.
• Creative, flexible, and adaptable to evolving processes.
• Autonomous and eager to learn.

Euroclear is committed to creating an inclusive workplace where diversity is valued, and everyone feels respected and empowered to contribute.

#LI-AK2

Why join us

Embark on your new adventure at Euroclear, and work at the heart of the global capital markets. We connect over 2,000 financial institutions across the globe. As an open and resilient infrastructure, we contribute to the stability of the financial markets. We help clients cut through complexity, lower costs, and mitigate risks of financial transactions. At Euroclear, we have the clear ambition to use our key role to facilitate and accelerate a sustainable global financial system.

What We Offer:

• Work closely with inspiring, supportive and engaged colleagues from more than 80 different countries.
• Practice your talents in a highly professional international environment.
• Join a learning and development environment with an emphasis on knowledge sharing and training.
• Competitive salary and comprehensive benefits.

New ways of working

Find your own optimal balance within our hybrid working model, where you can connect at the office and also benefit from remote working.

Great Place to Work for All

We are committed to creating an inclusive culture that celebrates diversity and strives to be a Great Place to Work for All. All qualified applicants will be considered for employment, regardless of any aspect that makes them unique (including race, religion, national origin, gender, sexual orientation, age, marital status, pregnancy, disability, ...). If you need any specific accommodation due to disability or any other reason, you can let the recruiter know during your application process.