Job Description

Please note, the grade and content for this Job may be subject to change. This will be reviewed and updated in system by the end of Q1. Plan, initiate, and manage information technology (IT) projects. Lead and guide the work of technical staff. Serve as liaison between business and technical aspects of projects. Plan project stages and assess business implications for each stage. Monitor progress to assure deadlines, standards, and cost targets are met.

Responsibilities

• Document Preparation: Organize and prepare complex documents using a variety of applications for technology devices, such as standard office software. Also responsible for gathering and summarizing data for special reports.
• Stakeholder Management: Plan and deliver stakeholder engagement activities to develop effective working relationships for projects and to ensure that stakeholder needs and concerns are identified and met.
• Personal Capability Building: Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation, where relevant, to improve performance and fulfill personal potential. Maintain an in-depth understanding of technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.
• Continuous Improvement: Review existing operations in own area of work and implement innovation processes to generate new ideas and ensure continuous improvements are delivered.
• Work Scheduling and Allocation: Develop short- or medium-term work schedules in order to achieve planned commitments. Approve overtime or use additional resources as needed.
• Project Assurance: Conduct assurance reviews within the project, facilitate the delivery of assurance reviews by independent third parties, and take appropriate action to resolve any issues identified, so that senior stakeholders have confidence that the project can deliver according to time, budget, and quality.
• Project Scope Definition: Plan and lead the delivery of a range of information gathering, analysis, and stakeholder consultation activities and specify, negotiate, and agree on project deliverables.
• Project Planning: Manage the production of project and workstream plans, ensuring that all activities are identified, are appropriately organized and resourced to deliver project objectives, and comply with the organization's project and program management framework.
• Project Reporting and Review: Draft project review reports and presentations, including key information, commentary, and recommendations, to support the review process and enable stakeholders to evaluate progress and agree on change.
• Project Resource Management: Manage the deployment of project resources, proactively managing project costs, providing forecasts, and presenting variances with narrative at appropriate review points to ensure effective utilization.
• Project Risk and Issue Management: Identify and evaluate risks, issues, dependencies, and constraints associated with the project, escalating matters where appropriate. Where necessary, develop, agree on, and implement solutions to overcome these concerns.
• Project Closeout and Handover: Provide appropriate documentation and training to enable successful transition to business as usual. Identify and record lessons learned to inform future project activity.
• Project Team Management: Lead a small- to medium-sized project team; communicate the project vision and the necessary outcomes, along with guidance to achieve these outcomes; coordinate team actions on project activities; coordinate the flow of additional team members on and off the team, as needed; and identify areas of improvement to build the capability of the team through training, coaching, and mentoring.
• Requirements Management: Plan and coordinate the identification and elicitation of requirements; conduct analysis of those requirements for completion and alignment; document and manage requirements throughout the life of the project; and coordinate the verification of the end deliverable. Generally done at the project level.

Competencies

• Cultivates Innovation – Creates new and better ways for the organization to be successful. For example, constantly looks for new ideas and innovative ways of doing things; makes the effort to get involved in new areas. Offers original ideas and promising new solutions.
• Drives Results – Consistently achieves results, even under tough circumstances. For example, devotes considerable effort to surpassing goals and achieving the best possible results; goes above and beyond to achieve excellence. Drives ahead with great focus when faced with obstacles and setbacks; maintains productivity and a positive attitude.
• Ensures Accountability – Holds self and others accountable to meet commitments. For example, accepts responsibility for own work, both successes and failures. Handles fair share and does not make excuses for problems. Usually meets commitments to others.
• Communicates Effectively – Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. For example, listens attentively and takes an interest. Keeps others well informed; conveys information clearly, concisely, and professionally when speaking or writing.
• Manages Conflict – Handles conflict situations effectively, with a minimum of noise. For example, seeks out a variety of opinions and options; maintains an open mind; takes steps to ensure conflict remains constructive; avoids polarized or unilateral decisions; seeks agreement on critical issues.
• Decision Quality – Makes good and timely decisions that keep the organization moving forward. For example, knows when to act independently and when to escalate issues. Integrates various inputs, decision criteria, and trade-offs to make effective decisions. Typically makes good independent decisions.
• Develops Talent – Develops people to meet both their career goals and the organization's goals. For example, shares own experience and expertise with others if asked. Provides constructive feedback and other support for other people's development.
• Resourcefulness – Secures and deploys resources effectively and efficiently. For example, identifies and obtains resources needed to accomplish objectives; identifies different ways to accomplish work when resources are limited. Makes progress across multiple priorities or responsibilities.
• Situational Adaptability – Adapts approach and demeanor in real time to match the shifting demands of different situations. For example, takes steps to adapt to changing needs, conditions, priorities, or opportunities. Understands the cues that suggest a change in approach is needed; adopts new behaviors accordingly.
• Optimizes Work Processes – Knows the most effective and efficient processes to get things done, with a focus on continuous improvement. For example, uses metrics and benchmarks to monitor accuracy and quality. Takes steps to make methods productive and efficient. Promptly and effectively addresses process breakdowns.
• Manages Complexity – Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. For example, consistently looks at complex issues from many angles; obtains a rich and deep understanding; swiftly cuts to the core issue; skillfully separates root causes from symptoms.
• Customer Focus – Builds strong customer relationships and delivers customer-centric solutions. For example, digs deeply into customer feedback and drives the innovations that can enable the organization to better meet customers' future needs. Frequently adjusts approach to ensure customer needs are met and to improve service.
• Balances Stakeholders – Anticipates and balances the needs of multiple stakeholders. For example, shows a strong commitment to identifying all relevant issues and making decisions that maximize outcomes for all key stakeholders. Engages effectively with multiple stakeholders and responds with well-balanced, win-win solutions.
• Organizational Savvy – Maneuvers comfortably through complex policy, process, and people-related organizational dynamics. For example, appreciates the main elements of the organizational culture and politics; gives others advice on how to operate effectively. Brings initiatives to the attention of those who can act as champions and advocates.
• Plans and Aligns – Plans and prioritizes work to meet commitments aligned with organizational goals. For example, stays focused on plans and improvises in response to changes, including risks and contingencies. Aligns own team's work with other workgroups'. Looks ahead to determine and obtain needed resources to complete plans.

Skills

• Project Communications Management – Works at an advanced level to ensure timely and appropriate planning, collection, creation, distribution, storage, retrieval, management, control, archiving, and disposition of project information. Typically works independently and provides guidance.
• Prioritizing – Works at an advanced level to prioritize components of a project, program, or portfolio work in context with risks, activities, stakeholders, etc. across the life of the project or program. Typically works independently and provides guidance.
• Project Change Management – Works at an advanced level to identify, manage and control project related changes. Typically works independently and provides guidance.
• Requirements Traceability and Management – Works at an advanced level to manage the documentation, archiving, traceability, changes, and approvals of requirements throughout the project life cycle. Typically works independently and provides guidance.
• Project Estimating – Works at an advanced level to estimate each of the components of project, program, or portfolio work, including costs, activity durations, resource needs, risks, stakeholders, etc. across the life of the project or program. Typically works independently and provides guidance.
• Project Management – Works at an advanced level to plan and manage small project work assignments within desired cost, time and quality parameters. Typically works independently and provides guidance.
• Project Scope Management – Works at an advanced level to identify, verify, and manage changes to the scope of the project or program, utilizing the most appropriate approach. Typically works independently and provides guidance.
• Project Tracking and Reporting – Works at an advanced level to measure and report on the status of milestones in order to deliver predefined project results. Typically works independently and provides guidance.
• Systems and Tools - Project and Program Management – Works at an advanced level to leverage project management software, collaboration tools, and other relevant technologies to effectively plan, track, manage resources, communicate with stakeholders, and monitor progress of projects and programs. Typically works independently and provides guidance.
• Data Management - Project and Program Management – Works at an advanced level to collect, analyze, and interpret project and program data from various sources to track project progress, identify risks and issues, measure performance against baselines, and inform decision-making throughout the project lifecycle. Typically works independently and provides guidance.
• Stakeholder Expectation Management – Works at an advanced level to identify potential stakeholders, analyze their expectations, and develop strategies for managing stakeholders and their expectations. Typically works independently and provides guidance.
• Project Quality Management – Works at an advanced level to establish and manage the quality policies, procedures, and responsibilities for a project or program that satisfies the needs for which it was undertaken. Typically works independently and provides guidance.
• Project Benefits Management – Works at an advanced level to identify, track, and enable the achievement of the planned benefits and intended outcomes of a program and associated projects. Typically works independently and provides guidance.
• Project Organization and Structure – Works at an advanced level to build the structure and culture of the project team, and define roles and responsibilities within that structure to enable the achievement of project mission and objectives and the effective operation of key business processes. Typically works independently and provides guidance.
• Strategic Project and Program Alignment – Works at an advanced level to align the work of the project with the stated goals, objectives and culture of the organization; and maintain alignment throughout the life of the project. Typically works independently and provides guidance.

Education

• Bachelor's Degree or Equivalent Level

Experience

• General Experience: Experienced practitioner able to work unsupervised (13 months to 3 years)
• Managerial Experience: Experience of general supervision of more junior colleagues (7 to 12 months)

Traits

• Need for Achievement – A tendency to work intensely to achieve and exceed difficult standards.
• Adaptability – Comfort with unanticipated changes of direction or approach.
• Tolerance of Ambiguity – Comfort with uncertain, vague, or contradictory information that prevents a clear understanding or direction.
• Sociability – The natural inclination to engage with and interact with others.
• Persistence – A tendency toward passionate and steadfast pursuit of long-term goals, in spite of obstacles, discouragement, or distraction.
• Composure – The ability to stay calm and poised in stressful, difficult, or ambiguous situations.
• Curiosity – The extent to which a person is likely to tackle problems in a novel way, see patterns in complex information, and pursue deep understanding.
• Openness to Differences – A desire to consider and explore differences in perspective, thought, and experience of persons from a variety of backgrounds.
• Credibility – The degree of consistency between a person's words and actions.
• Focus – Preference for organization, procedure, and exactitude.
• Confidence – The degree to which a person is convinced that they control the course of events in their lives.
• Empathy – Being attuned to others' feelings,motivations and concerns.
• Affiliation – A preference for aligning with a larger team or organization toward a common goal.
• Situational Self-Awareness – The ability to stay attuned to one's own experiences, motivations, and reactions in the present moment.
• Assertiveness – The degree to which people enjoy taking charge and directing others.
• Risk-Taking – A willingness to take a stand or take chances based on limited information.
• Trust – An expectation of honesty and forthrightness on the part of oneself and others.
• Optimism – The degree to which people are comfortable with themselves and positive about life.
• Humility – The degree to which a person is seen as courteous, free from self-absorption, and easy to get along with.
• Influence – The ability to motivate and persuade others.