Job Description

Who we are:

We’re a leading Investor Services group offering end-to-end services in administration, accounting, reporting, regulatory and compliance needs of the investment sector worldwide.  We employ a global workforce of 6,500+ people across 24 jurisdictions and have assets under administration (AUA) exceeding US$857 billion. We work with 13 of the world’s top-15 private equity firms.

Our services are underpinned by a Group-wide commitment to ESG and best-in-class technology including a global data platform and innovative proprietary tools supported by in-house experts.

Above all, what makes us different is our people. Operating as trusted partners to our clients, we deliver intelligent solutions through a combination of technical expertise and strong relationships based on deep client understanding. 

We’re driven by our Group purpose, to power people and possibilities.

What you will do:

• Generate, validate and issue accurate invoices to clients and cluster accounting teams in line with agreed timetables, SLA requirements, and internal billing policies, whilst ensuring correct supporting data, approvals, and recharged expense allocation.

• Analyse staff time-recordings and billing data, investigate exceptions, and coordinate corrective actions with relevant stakeholders to maintain billing accuracy and compliance with regulatory requirements.

• Produce and circulate billing recovery and performance reports, highlighting key variances and drivers, whilst supporting trade debtor management and month-end close activities to ensure accurate ledgers and reporting.

• Serve as the key point of contact for cluster teams on billing queries, driving timely resolution and clear communication whilst partnering with operational teams to obtain required inputs and keep billing deliverables on track.

• Identify opportunities to streamline billing processes and contribute to automation and efficiency initiatives, maintaining and improving procedures and controls through practical updates and best practice sharing.

Qualifications

What we are looking for:

You will demonstrate our Group Values (Authentic, Bold, and Collaborative) and bring the following to this role:

• You have strong accounting knowledge with practical experience in invoicing, billing, or accounts receivable within a shared service centre or professional services environment, coupled with a solid understanding of billing cycles, revenue recognition, and month-end processes.
• You are highly organised, process-oriented, and capable of managing high-volume, deadline-driven workloads whilst maintaining exceptional accuracy and attention to detail under pressure.
• You possess strong proficiency in Microsoft Excel (pivot tables, lookups, data validation) and billing/ERP systems, with the ability to extract, validate, reconcile data, and interpret billing rules and allocation methodologies.
• You are a collaborative team player with excellent written and verbal communication skills, capable of partnering effectively with operations, finance, and cluster teams to resolve queries and drive timely outcomes.
• You are analytical and proactive in problem-solving, with the ability to identify process improvement opportunities and contribute to automation and efficiency initiatives, with fluent English (written and spoken) being essential

• English is mandatory (written and spoken).

Additional Information

Sustainability is integral to our strategy and operations. Our sustainability depends on us building and maintaining long-term relationships with all our stakeholders – including our employees, clients, and local communities – while also reducing our impact on our natural environment.

There is always more we can, and should do, to improve – whether in relation to our people, our clients, our planet, or our governance. Our ongoing success as a business depends on our sustainability and agility in a changing and challenging global landscape. We’re committed to fostering an inclusive, equitable and diverse culture for our people, led by our Diversity, Equity, and Inclusion steering committee.

Our learning and development programmes and systems (including PowerU and MyCampus) enable us to invest in growing our employees’ careers, while our hybrid working approach supports our employees in achieving balance and flexibility while remaining connected to their colleagues. We want to empower our 6,500+ employees - from 94 nationalities, across 24 countries - to each achieve their potential. Through IQ-EQ Launchpad we support women managers launching their first fund, in an environment where only 15% of all private equity and venture capital firms are gender balanced.

We’re committed to growing relationships with our clients and supporting them in achieving their objectives. We understand that our clients’ sustainability and success lead to our sustainability and success. We’re emotionally invested in our clients right from the beginning.