Job Description

Senior Internal Communications Manager

Department: Internal Communications

Employment Type: Full Time

Location: World Headquarters

Compensation: $120,000 - $140,000 / year

Key Responsibilities

• Develop and execute comprehensive internal communication strategies aligned with company objectives.
• Serve as a trusted communications advisor to executive leaders and department heads.
• Partner with leaders to communicate strategic priorities, major business initiatives, organizational changes, and business-critical events with clear, timely messaging.
• Create annual communication plans that support company goals and employee engagement objectives.
• Ensure messaging is consistent, aligned with company values and culture, and helps employees connect business priorities and performance to their work and employee-owner culture.

• Draft executive communications including company-wide announcements, town halls, some key speeches and messages.
• Coach leaders on communication effectiveness and employee messaging.
• Translate complex business topics into clear, meaningful, employee-focused communications.
• Support leadership visibility with messaging, tools, and counsel that reinforce strategic priorities and create a consistent employee experience.

• Produce compelling written content across multiple communication channels.
• Develop employee stories, culture content, leadership communications, and organizational updates.
• Create engaging campaigns that increase awareness, understanding, and participation.
• Ensure communications are clear, accurate, well-written, transparent, objective, and aligned with business needs and employee feedback.
• Establish and maintain editorial standards and communication guidelines.

• Manage and optimize internal communication platforms, including intranet, digital signage, email communications, and collaboration tools.
• Leverage technology, AI tools, and engaging formats to improve communication effectiveness, efficiency, employee experience, understanding, and action.
• Evaluate emerging communication technologies and recommend innovative solutions.
• Utilize analytics and reporting tools to measure communication effectiveness and employee engagement.
• Partner with IT and HR to enhance digital communication capabilities.

• Develop communication strategies that strengthen employee ownership culture and engagement.
• Support employee recognition, change management, and culture-building initiatives.
• Create communication plans for major company events, programs, and organizational initiatives.
• Foster two-way communication by gathering employee feedback, insights, and ideas to improve communication effectiveness and inform continuous improvement.

• Lead and develop internal communication team members, fostering creativity, accountability, and continuous improvement.
• Build communication capabilities across the organization by providing guidance, tools, and best practices.
• Manage external vendors and agency partners as needed.

Skills, Knowledge and Expertise

• Possesses advanced communication skills, both verbal and written.
• Ability to work effectively with a team using direct communication, respect, creativity, and emotional intelligence.
• Ability to make presentations to executive management, department managers, supervisors, and staff.
• Skilled in organization, planning and problem solving.
• Proficient in using Microsoft 365, including Word, Excel, PowerPoint, and Outlook.
• Proficient in using mass communication tools and technologies.
• Ability to maintain strict confidentiality.
• Ability to translate strategy into processes or projects.
• Familiarity with change management practices.
• Ability to build rapport with employee-owners and management by engaging in a personable manner.
• Ability to effectively lead and manage multiple projects while meeting critical deadlines.
• Demonstrates Respect, Teamwork, Accountability and Determination.
• Ability to work in an environment where exposure to potential food allergens is or may be present. 

• 10 or more years of progressive internal communications, corporate communications, or related experience; AND
• Bachelor’s degree or equivalent in Communications, Journalism, Public Relations, Marketing, English, or related field; AND
• Demonstrated experience supporting executive-level communications; OR
• Any combination of education and additional years of experience that provides the necessary skills, knowledge, and ability to perform assigned tasks.

• Exceptional writing, editing, and storytelling skills.
• Experience managing communication strategies during periods of organizational change.
• Strong project management, collaboration, relationship-building, creativity, adaptability, and service orientation, with the ability to support employees and leaders through change.
• Strong collaboration, relationship-building, creativity, adaptability, and service orientation, with the ability to support both employees and leaders through periods of change.
• Experience leading communication programs across diverse employee populations.

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift 15 pounds at a time.

• The primary work environment for this position is in an office setting.
• Employees will be exposed to common food allergens.

Benefits

• Medical, Dental, and Vision Insurance
• 401k
• Profit Sharing Program
• Employee Stock Ownership Program (ESOP)
• Paid Holidays & Vacation
• Employee Assistance Program – counseling, legal issue support, financial guidance, and more.
• Tuition Reimbursement
• Childcare Discounts
• And MORE!